Recruiter: Réka Vajna

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why BT Ireland

In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.

Why this job matters

The Purpose of the NOC Network Technician role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting and communicating events and changes in line with the agreed processes.

To cover the Dundrum NOC In-Hours and the Citywest & Ballycoolin DataCentres out of hours using the OLA agreement as a base of actions required.

What I’ll be doing – your accountabilities

• To operate the day to day activities of the Network Operation Centre on a 24 hour rotated attendance.
• To ensure your shift has completed the handover document at the end of each shift.
• To be responsible for the efficient in life management of the BT Ireland Network including customer networks & meeting of SLA’s for ROI customers.
• To complete network monitoring ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.
• To complete first level fault diagnostics on all faults and drive them to resolution within the agreed SLA, escalating tickets that fail or are about to fail SLA.
• To be required to investigate incidents and manage them through to resolution, ensuring correct communications to our customers and the business as per the incident process.
• To work and develop skills on the daily NOC roles, Monitoring, Faults, Alarm Clearing, SPOC, and Service Assurance.

Skills required for the job

• A Technical background and an analytical mindset, with a desire to develop your skillset and be a strong team player.
• Customer Service skills
• Strong Problem-Solving skills is a key requisite for this role.
• Previous Skills/Experience dealing with technical faults with good attention to detail.
• Degree or equivalent including recent graduates in Engineering, Maths or Science.
• Fluent English Speaker

Experience you would be expected to have

• Preferably degree qualified (e.g. Network engineering / Computer Science or similar) or Vendor Experience
• Strong Technical Aptitude 
• Strong Problem Solving Skills
• Previous Skills/Experience dealing with technical faults with a good attention to detail
• If possible - an understanding of DWDM / SDH/ Etherflow/ SIP/MPLS technologies

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.