Workshop Engineer

Job Description

Why this job matters 

The purpose of this role is to support the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager in supplying a world class repair and build service to BT’s customer base and BT owned inventory. 

Maximising team effectiveness and productivity and ensuring all contractual SLA’s and efficiency metrics are met to deliver this world class customer experience. 

To liaise closely with peers in Enterprise Field Service to support and implement improvement strategies.

Performing over and above in the Workshop functions enabling BT to meet contractual customer SLA’s.

What you'll be doing 

• To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers 
• Have a good understanding of networking technologies
• Installation of operating systems across a network Via SCCM, PXE, and also via USB
• Have a good working knowledge of SSH, Telnet and Putty to aid configuration of various equipment
• Ability to perform Bios / Firmware updates for various equipment and manufacturers
• Have a good working knowledge of Active Directory
• Have a good working knowledge of operating systems such as Linux, Microsoft Windows 7, 8, 10 to aid in configuration and troubleshooting
• Have a good working knowledge of encryption technologies such as Bitlocker and Mcafee Drive Encryption 
• Liaising directly with other departments within the company, as requested, to ensure effective levels of communication are maintained. 

Skills required for the job

• Have the required skills and hold the relevant accreditations to repair and build kit on all BT portfolio and customer owned stock including HPI/HPE, Lenovo, Dell, Cisco and Draytek
• Ability to support their Team Leader and Line Manager through transformational changes.
• Ability to process complex ideas and think logically; perceives and understands others.
• Customer facing; strong interpersonal skills, assertive, financial awareness.
• Competent on BT systems reporting tools and using data to drive efficiencies.
• Personal attributes; have initiative, a pro-active approach to dealing with customer issues, must take ownership of situations and be accountable.
• Ability to perform on Microsoft Office App’s 
• Perform any tasks deemed fit by the Maintenance Ops Stores and Workshop Team Leader and Maintenance Ops Manager

Experience you would be expected to have 

• Strong problem-solving skills with a logical mind - MANDATORY
• Excellent oral and written communication and presentation skills - MANDATORY
• Highly motivated; consistently takes initiative; demonstrated ability to work independently and under supervision MANDATORY
• Excellent attention to detail - MANDATORY
• Positive, ambitious, proactive and enthusiastic to change - MANDATORY
• Ability to multi-task in a fast-paced environment – MANDATORY