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Process Design & Improvement Specialist - (FTC - 11 months)

Job Req ID:  48473
Posting Date:  11 Jul 2025
Function:  Engineering
Unit:  Networks
Location: 

Assembly, Bristol, United Kingdom

Salary:  Competitive + great benefits

 

Working Style: Hybrid- 3 days a week in office, 2 days from anywhere

 

This role is a fixed term contract for 11 months.

Why this job matters

Material controls underpin our risk management framework in BT. Supporting our first line teams to deliver these control objectives underpins Service and Security stability. Delivering the desired control outcomes also ensures we are ready for the requirement to report on these controls as part of UK Corporate Governance in 2027. 

What you’ll be doing

  • Driving the plan to uplift the material controls across Cyber, Ops Resilience and Data 

  • Process improvement for BTs system criticality framework (RRAL) 

  • Support delivery of initiatives related to Runbooks, Resilience and Monitoring across BTs IT estate 

What you'll bring

Mandatory 

  • Process improvement
  • Data analysis
  • Strong influencing and collaboration skills
  • Knowledge of IT asset management 
  • Proven track record in driving improvement initiatives across an enterprise IT estate 
  • Some awareness of risk management including the relationship between risk, policy, standard and control frameworks 
 
 

 

Nice to have 

  • Benefits realisation
  • Project management
  • Experience of BT IT inventory management processes and criticality methodologies
  • Detailed knowledge of risk management methodologies including the 3 lines of defence model 

What's in it for you

  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • Life Assurance Cover
  • Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
  • From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
  • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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