EA to CEO Consumer

Location

London

Why this job matters

We’re on a journey to make EE the flagship brand of our Consumer business by uniting the UK’s largest broadband and mobile providers to create New EE.

But our ambitions go beyond being the biggest connectivity provider. We aim to redefine EE as the UK’s most personal, customer-focused brand—helping people get the most from technology. Our vision includes winning in the household, securing a spot on the home screen, and expanding into high-growth markets like consumer electronics, gaming, security, insurance, and financial services.

An exciting opportunity has arisen for an Executive Assistant to support the newly appointed CEO of BT’s Consumer Division – EE. As the CEO’s right hand, the EA will serve as a key representative, ensuring professional and effective engagement with consumers and stakeholders.

This role is essential in driving the efficiency of the Consumer leadership team, allowing the CEO to focus on strategic priorities. Responsibilities include diary management, inbox oversight, travel, expenses, and project coordination to support key initiatives. The EA will also lead communications within the unit, working closely with EAs and PAs across Consumer to facilitate team meetings, events, and engagement activities.

Reporting directly to the CEO – Consumer, with a dotted line to the Senior Business Manager, this role is part of a broader team dedicated to driving transformation across the unit.

What you'll focus on

In the first 30 Days, you will, establish a solid understanding of the company, the new CEO's priorities, and begin building key relationships. 

•Gain a strong understanding of EE, the CEO’s priorities, and key stakeholders.
•Learn EE’s operations, products, and industry landscape.
•Understand the CEO’s work style, communication approach, and priorities.
•Schedule and meet key executives and stakeholders, including Consumer Leadership team PAs.
•Begin managing the CEO’s calendar to align with strategic objectives.
•Establish and streamline communication channels between the CEO and teams.

In the first 60 days, you will enhance efficiency in processes and deepen understanding of the CEO's strategic objectives

.•Enhance efficiency and deepen alignment with the CEO’s strategic objectives.
•Implement a feedback loop to refine strategies and priorities.
•Manage stakeholder communications across the Consumer Leadership team.
•Take an active role in project oversight alongside the senior business manager.
•Plan and coordinate internal/external events, leveraging key relationships.
Prepare reports and stakeholder updates in collaboration with the senior business manager.
•Facilitate networking opportunities, arranging CEO participation in key industry events.
•Ensure smooth execution of administrative tasks, including travel, meetings, and expenses.
 

In the first 90 days, you will be fully aligned with the CEO’s strategic vision, acting as a trusted advisor, and taking on more complex tasks.

•Fully align with the CEO’s vision, acting as a trusted advisor.
•Organise and participate in strategic meetings, providing insights from key interactions.
•Identify and implement process improvements for CEO-office efficiency.
•Manage long-term scheduling to optimize the CEO’s focus on strategic initiatives.
•Handle minor crises independently, ensuring swift resolution without escalation.
•Conduct a performance review with the CEO to assess progress and areas for development.
 

On an ongoing basis, you will:
•    Continue to support the CEO in driving the efficiency and effectiveness of the leadership team.
•    Ensure the effective delivery of administrative duties, including but not limited to email screening and management, meeting coordination, travel, and expenses, and support the onboarding of senior leaders.
•    Implement ways to improve working processes within the area of business support.
•    Manage the preparation and delivery of various communication tasks, ensuring information is cascaded to internal teams and externally as required. Maintain and contribute to project filing and documentation.

The skills you'll need

•Strategic Prioritisation & Time Management: Manages competing priorities effectively, aligning with strategic objectives while acting as a gatekeeper for the CEO, Consumer. Challenges requests where necessary and ensures efficient stakeholder management.
•Collaboration: Works seamlessly with internal teams, senior management, and external partners to foster open communication and achieve shared goals. Coordinates efforts, mediates interactions, and leverages diverse perspectives to support the CEO’s agenda.
•Office Administration: Highly organised and proficient in all aspects of administration, including diary management, call and email/channel oversight, business networking, and travel coordination. Ensures smooth day-to-day operations.
•Self-Starter & Proactive: Anticipates needs, plans ahead, and takes ownership of outcomes. Works autonomously, confidently navigating complexity to drive projects and operational success.
•Stakeholder Management: Builds and maintains strong relationships with senior internal and external stakeholders, including ExCo-level leaders. Communicates effectively and operates with the utmost integrity.
•Project Management & Delivery: Experienced in managing projects across their full lifecycle, from inception to successful deployment.
•Communication: Strong verbal and written communication skills to ensure clarity and understanding across all levels of the organisation.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop
•50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
•Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
•Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’