About the role

Are you curious about how large-scale networks are built, connected and maintained? This is an exciting opportunity to join our Service Provision team and play a key role in provisioning services across one of the UK's largest communications networks. The role has been positioned as an excellent entry point into network engineering, offering exposure to multiple network technologies, products and workstreams while providing training and support to help you develop your career.You'll join a close-knit, collaborative team responsible for provisioning customer services onto the network and supporting the delivery of critical connectivity solutions. Working across a variety of network areas, you'll help ensure services are delivered accurately, efficiently and in line with customer expectations. The team is also driving automation and continuous improvement initiatives, giving you the opportunity to contribute ideas that improve the way we work.We're looking for people who are curious, proactive and eager to learn. Previous network experience can be helpful, but it isn't essential. What matters most is your approach, willingness to develop new skills and ability to work effectively with others.

What you’ll be doing

• Provision customer services and products onto the network using established processes and technical guidance.
• Carry out pre- and post-provisioning checks to ensure services are delivered right first time.
• Work across a range of service areas including Harmonised Ethernet, VLAN, Wholesale Broadband Managed Connect (WBMC), Broadband IP (BBIP) and Domain Name Servers (DNS).   
• Collaborate with internal and external stakeholders, including third parties, to coordinate delivery activities and resolve issues.  
• Monitor, investigate and track incidents through to resolution, escalating where required.
• Support continuous improvement initiatives by identifying opportunities to simplify, automate and enhance processes.
• Ensure regulatory, governance and compliance requirements are followed.
• Build strong working relationships with a wide range of stakeholders to deliver positive outcomes for customers and the business. 

Essential Skills / Experience

These are the three skills you must have to be successful in the role:

• Experience in network provisioning, service delivery or telecommunications environments.
• Strong communication and stakeholder management skills, with the ability to build effective working relationships and manage competing priorities.
• Excellent organisation and attention to detail, with the ability to manage multiple tasks accurately and see issues through to completion.

Desirable Skills / Experience

• Knowledge of IP, Ethernet, routing technologies or broadband network services.
• Experience using structured problem-solving or root cause analysis techniques.
• Experience managing incidents and seeing issues through to resolution.
• Knowledge of BT's network technologies, including 20CN, 21CN or router platforms.
• A proactive and adaptable mindset, with the curiosity to learn new skills, solve problems and work across a variety of activities.
• Experience of continuous improvement methodologies.
• Experience of risk management or operational governance processes.
• Experience working in customer-focused operational, engineering or technical support environments.
• This role is open to people from a variety of backgrounds. If you have transferable skills, a strong work ethic, and an interest in developing a career in networks, we'd love to hear from you.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include: 

• Access to an online private GP 24/7 for you and your immediate family  
• Market-leading paid carers leave with up to 2 weeks off  
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay 
• Discounted EE and BT products, including mobile and broadband 
• Market leading Pension scheme – 5% from you and 10% from us 
• Holiday purchase scheme 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.