About the role

Rewarding our colleagues for their performance against targets is important to foster a competitive sales environment that motivates our sales teams to be the best in the market.

This job makes sure accurate and timely payments are made based on the appropriate pay plan so that our colleagues are rewarded for their hard work.

This job also ensures commission payments are made to our indirect channel partners and BT Local Business’ which contributes to maintaining and growing positive commercial relationships for BT.

What you will be doing (Role Accountabilities)

Responsible for the administration of the Bonus/Commission calculation process in line with agreed SLA’s and auditable standards for the following customers:

Internal bonus payments to sales colleagues

External commission payments to small business and indirect partner sales

Responsible for the collection and collation of accurate data; working closely with other business areas to ensure data exchanged is accurate and credible on which to base specific bonus/commission calculations and reports

Proactively working with business partners to identify and resolve data quality issues

Ability to make accurate and justifiable manual interventions to data inputs to maintain calculation accuracy and compliance

Responsible for calculating accurate Bonus/Commission payments and ensuring payment data is delivered on time

Handling and resolving commission queries, analysing the root cause of queries, and recommending solutions to reduce the number of ongoing queries.

Responsible for performing data quality checks on the Bonus/commission payments and proactively resolving any issues.

Responsible for performing ad-hoc tasks to enable accurate payment of Bonus/ Commissions to internal or external customers.

Responsible for building relationships with our sales, commercial and finance functions to support the end-to-end process

Responsible for creating a robust audit trail and following Delegation of Authority (DoA)

Responsible for generating reports for sign-off and issue statements to customers

Support the transition to a new system which will require flexibility in ways of working, a willingness to provide feedback on the system capability and to proactively identify opportunities for continuous improvement. 

What you’ll need to succeed (Skills & Experience)

Essential (technical) skills:

• Very strong proficiency with Microsoft Excel & Access Database (e.g. VLOOKUPS, SUMIFS, pivot tables, “IF” statements, Macros)
• Knowledge of working with, manipulating and critically evaluating large complex data sets
• Assess data integrity and accuracy for input and outputs, identify any outliers and potential cause for the anomaly at each stage in the process

Operational excellence

• Demonstrate an ability to deliver a high-quality service for our customers and consistently strive for operational excellence
• Demonstrate strong due diligence in the execution of all activities to ensure accuracy and compliance
• Demonstrate a strong problem-solving ability to resolve failures and drive continuous improvement

Stakeholder management and teamwork

• Build strong working relationships with partners across end to end processes, working collaboratively to provide key information and messages
• Ability to build internal and external relationships, collaborating both operationally and technically to deliver business results
• Good communication skills both written and verbal
• Ability to engage and challenge stakeholders at varying levels (including CFOs and Commercial directors)

Accuracy, quality and compliance:

• Strong time management skills: ability to multi-task and prioritise workload in a high-pressured environment
• Ability to make timely and effective decisions to support service delivery
• Highly organised, high attention to detail, accurate and meticulous

• Experience of working with pay plans and sales commission for employees and small business
• Experience working in a dynamic fast paced environment, managing a range of priorities and deadlines
• Experience working with sales, commercial and finance functions
• Experience working in a HR reward function or similar commercial function
• Minimum of 2 years relevant experience

CIMA foundation would be advantageous

BT Group’s Behaviours

Customer First

Prioritize customer needs in every decision and action.

Challengers

Challenge the status quo and bring innovative ideas to life.

Committed

Own outcomes and deliver with integrity.

Clear

Communicate openly and simply, ensuring alignment.

Connected

Collaborate across teams to achieve shared goals.