About the role

The Sales Manager leads an advisory team responsible for overseeing the sale of contracts and BT Solutions, driving business targets associated with customer renewal contracts and other revenue-generating activities.

What you’ll be doing

1. Manages the expansion of the existing customer base, lead generation across website and calls, and the usage of BT's products and services within own area of responsibility, through others.
2. Leads and resources all renewal contract activities for an assigned sales, delivering product and pricing comparison matrices to accelerate customer decision making, maintaining and managing in-field customer-specific pricing contract data and reporting requirements, resolving pricing issues, etc.
3. Manages internal operational resources to resolve customer and field escalated issues.
4. Drives the advisory team's understanding and knowledge base of the assigned customer area processes.
5. Manages the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns as required by sales leadership.
6. Directs the sales advisory department creating impactful results by envisioning and championing projects, products, services and/or technologies.
7. Leads in the design and delivery of process improvements within the sales advisory team.
8. Performs internal audits regarding quality of sales advisory processes and delivery.

Essential Skills / Experience

• People leadership skills; you'll be responsible for motivating a team of sales specialists
• Take action based on analysis of trends including changing customer demand or opportunities to enhance sales performance
• Consulting skills with the ability to position BT in a commercially attractive and competitive position
• Understands the strategies and market dynamics affecting Telco's and customer buying decisions (e.g. what are the future impacts of Cloud, IoT , AI etc.) and translate into how should we positon BT in these areas
• Remains current on emerging technology, market conditions, industry standards, government regulations, and other factors affecting business operations and incorporates relevant innovation into customer conversations
• Ability to deal with challenging customer predicaments and high profile customer opportunities through escalation and senior stakeholder engagement

Desirable Skills / Experience

• Acquistion/Specialist Sales management experience in Telco or Technology sectors with proven ability to build sales teams. 
• Ability to lead, influence, develop, drive and motivate at an operational and tactical level
• Ability to deliver on business objectives and stretching sales targets, improving results through performance management and coaching creating an operating environment where people want to achieve outstanding results and are highly engaged.
• Ability to use insight to make strategic and agile operational decisions enabling the team to win, develop and retain profitable business.
• Experience of driving virtual teams to deliver necessary business results     

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 

• 10% on target annual bonus 
• Access to an online private GP 24/7 for you and your immediate family  
• Market-leading paid carers leave with up to 2 weeks off  
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay 
• Discounted EE and BT products, including mobile and broadband 
• Market leading Pension scheme – 5% from you and 10% from us 
• Holiday purchase scheme 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.