Job Description

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Job Title:  Problem Manager Professional
Req ID:  63260
Job Function:  Business Operations
Posting Start Date:  09/11/2026
Posting End Date:  12/11/2026
Division:  UK Business
Job Location:  GBR Devon Cornwall Police HQ
Advertised Salary:  Competitive

Job Req ID: 63260

Posting Date: 09/11/2026

Function:  Business Operations

Location: Devon Cornwall Police HQ 

Salary: Competitive

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.