Location: This is an onsite role, initially based at BT Tower, London, with a planned transition to Colombo House, London within 18 months.

#LI-Onsite

#LI-Onsite

Why this job matters

In this role, the holder will be part of a 24x7 rota team responsible for the monitoring, management, and restoration of services across platforms within the BT Media & Broadcast network portfolio, working closely with suppliers, customers, and internal teams.

The customer product portfolio covers broadcast television, radio, and media data transmission services. Daily responsibilities include liaising with customers such as the BBC, ITV, Telstra, BFBS, and Freeview providers; managing transport streams carrying television feeds across the UK; ensuring services meet the high quality standards expected; delivering network change as part of business-as-usual activity, including planned engineering works (PEWs); and carrying out routine activities across the D34 multiplexing network.

The role holder is primarily responsible for maintaining networks that carry live video and audio content, utilizing advanced technical expertise gained through training and experience, while working closely with internal and external customers and suppliers.

The role also requires accurate and timely reporting of any issues that affect, or have the potential to affect, services managed within the TV portfolio. In addition, the role holder is expected to promote and enhance customer perception of the TV service in line with ITIL best practice.

The is a full-time role, follows a 5-week rota pattern and includes a mixture of day and night shifts, weekdays and weekends. The rota repeats every 5 weeks and is available in advance to help with planning leave and personal commitments.
- Shift times include 7 till 7 for long day and night shifts, and 8 till 6 for the short-week day shift.
- There may be occasions when you are required to work nights, weekends, Christmas, and bank holidays as part of the rota.

What you'll be doing

• Monitor, manage and maintain TV service delivery on a 24/7/365 basis
• Respond rapidly and effectively to service problems and issues
• Ensure maximum service continuity with minimal downtime
• Support the Planned Engineering process
• Ensure engineering tasks are delivered to required specifications and timelines
• Drive cost and time-efficient delivery of engineering activities
• Support the ongoing performance and reliability of TV platforms and services
• Working across our Vena, D34,BFBS and Auroa Platforms

Essential Skills / Experience

• Exceptional customer service of both internal and external stakeholders
• Working within a highly pressurised environment under urgent, tight timescales
• Good understanding of BTs network and infrastructure
• Working within a highly pressurised environment under urgent, tight timescales

Desirable Skills / Experience

• Experience supporting and troubleshooting IP, WAN and LAN network infrastructures in a 24/7 operational environment
• Experience of working within ITIL-based service management frameworks, including Incident, Problem and Change Management
• Experience with network monitoring, fault management, incident resolution and root cause analysis
• Understanding of media and broadcast transport networks, contribution and distribution services, and video/audio over IP technologies.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.