About the role

This role provides senior business partnering leadership across P&P (Private & Public, including Managed Services) and the BT Business Transformation Portfolio, ensuring that transformation activity lands effectively within the business and delivers measurable outcomes. 

The position acts as the critical interface between Business Units and Transformation, owning how change is sequenced, absorbed and optimised across complex, contract-led and service-critical environments. 

The role is accountable for: 

Shaping how and when transformation lands into the business 

Driving business readiness, adoption and value realisation 

Leading alignment between Business Owners, Delivery teams and senior leadership 

Ensuring the business can respond and pivot rapidly to changing priorities 

Operating at senior level, the role moves beyond coordination and governance to proactive orchestration of cross-business activity, ensuring delivery translates into tangible customer, commercial and operational benefit. 

What you’ll be doing

Lead and orchestrate cross-business transformation delivery across P&P, ensuring alignment to segment strategy, proposition evolution and contract commitments, translating delivery into measurable business outcomes. 

Own how transformation lands into the business, ensuring effective sequencing, readiness and adoption, while safeguarding live service continuity and contractual performance 

Provide senior oversight of performance, priorities, risks, issues and dependencies, driving pace, accountability and timely intervention to maintain delivery confidence and enable rapid decision-making 

Own and lead P&P Progress updates at Business Unit Reviews (BURs) and executive reporting, shaping the narrative, driving accountability and enabling informed decision-making at senior leadership level 

Act as a trusted partner to senior stakeholders, shaping discussions, influencing decisions, constructively challenging where required, and ensuring alignment across P&P, Business Units and the wider transformation agenda 

Establish and maintain the interface between Business Owners and Delivery teams, ensuring clarity of ownership, priorities and outcomes across the transformation lifecycle 

Establish and maintain fit-for-purpose governance across business and transformation teams, ensuring clear ownership, transparency and readiness for executive oversight and assurance 

Drive execution across complex, contract-led delivery landscapes, proactively managing interdependencies, constraints and trade-offs to ensure successful outcomes while protecting service and customer commitments 

Essential Skills / Experience

Significant experience leading complex business transformation and operating model change within large-scale organisations, with clear linkage to business outcomes and value delivery 

Proven track record of acting as a trusted business partner to senior stakeholders, influencing decisions, shaping priorities and driving alignment across multiple business units 

Strong expertise in business readiness, change adoption and transformation landing, with the ability to balance delivery pace with operational impact 

Demonstrated ability to operate across multiple business units and transformation portfolios, aligning Business Owners, Delivery teams and senior leadership to a common set of outcomes 

Experience establishing and leading the interface between business and transformation functions, ensuring clarity of ownership, priorities and execution 

Deep understanding of governance, performance management and executive reporting, with the ability to translate complex information into clear, insight-led recommendations and actions 

Strong capability in managing risks, issues, dependencies and interdependencies, with the judgement to anticipate challenges and drive resolution across complex delivery environments 

Proven experience leading and facilitating senior forums (e.g. BURs, ExCo, SteerCos), driving accountability and enabling effective decision-making 

Strong commercial and operational awareness, with the ability to connect transformation activity to customer impact, financial outcomes and business performance 

Experience operating within managed service, contract-led or service-critical environments, with an understanding of the impact of change on live service delivery and customer commitments 

Excellent communication and engagement skills, with the ability to simplify complexity, challenge constructively and influence at senior level 

Our Package