The Business Customer Service Representative - Onsite role sits within the EE Onsite Team, a specialist product offering within the BT Business Mobile portfolio. EE Onsite is a managed service delivered to some of our largest Business and Public Sector customers as part of their EE framework agreements.

Our team provides a comprehensive mobile fleet management service, helping customers simplify the management of large and complex mobile estates. Through our expertise, technical knowledge and customer-focused approach, we support organisations in maintaining efficient, compliant and optimised mobile environments.

As an Onsite Representative, you'll be based within a customer environment, acting as a trusted extension of their team while representing BT and EE. You'll play a key role in delivering a high-quality mobile fleet management service, providing hands-on support, resolving customer queries, and ensuring service delivery aligns with agreed contractual commitments.

This is a customer-facing role that requires strong relationship-building skills, a proactive approach to problem solving, and the ability to work independently. You'll collaborate with customers and internal BT teams to deliver an excellent customer experience while helping customers get the most from their mobile services.

• Acting as the onsite EE/BT representative for your assigned customer, building strong and effective stakeholder relationships.
• Serving as a primary point of contact for customer requests, working closely with both customer and BT stakeholders.
• Managing mobile provisioning activities, service requests and incident resolution through customer and BT systems.
• Delivering a high-quality mobile fleet management service in line with agreed contractual and service commitments.
• Working collaboratively with internal teams to ensure seamless service delivery and positive customer outcomes.
• Identifying and resolving issues proactively, maintaining a customer-first approach at all times.
• Managing multiple priorities independently while maintaining high standards of service and compliance.
• Supporting customer requirements across different locations where required, including occasional UK travel for training and business needs.

• Strong problem-solving skills, with the ability to identify and resolve issues effectively.
• Excellent written and verbal communication skills, with confidence engaging a range of stakeholders.
• High level of attention to detail and accuracy when managing customer requests and data.
• Experience of incident management and service request processes in a customer-focused environment.
• Good reporting and analytical skills, including experience using Microsoft Excel.
• Experience of expense management, cost control, or supporting operational efficiency initiatives.