About the role

To manage and administer network security technologies for BT and its Global customers.
Customer facing role for security operational teams having hands-on experience on security product and support on IT Security based services to a specified group of  external global/corporate customers encompassing Change and Incident Management, Customer services, enquiries, fault diagnosis/resolution and problem management.
Position is based out of Gurgaon 24x7 Global Security Operational Centre.

What you’ll be doing

• Form an integral part of 24*7 rota to provide security in-life support
• Be a Subject Matter Expert for technology & customer infrastructure network
• Triage, Review, and implement security specific changes in line with Customer security policies and change control processes.
• Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
• Review code upgrade and test implement before rolling on to production
• Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
• To provide reactive incident support via Service Now , attending customer troubleshooting calls, providing detailed analysis and fixing issues within contractual obligation and SLA 
• Adhere to change and incident management process. Represent on CAB for complex technical issues
• Drive new product launches & technology training
• To ensure that all agreed communication, notification , updates are delivered in timely manner
• Mentoring and supporting collegues with knowledge sharing on issues, technology platform 

Essential Skills / Experience

Hands-on experience in operation and management of security infrastructure.

5-8 years of experience on following products/technologies

• Knowledge and Hand on experience on Zscaler (ZIA,ZPA,ZDX,ZTB)
• Knowledge and handon experience on Firewalls (ASA, FTD, FMC, Palo Alto Next Gen Firewall)
• Implementation and operation support experience on NAC Solution (Cisco ISE and Aruba CPPM)
• Identity and access managent knowledge on OKTA,CyberArk
• IPS policy management, signature fine tuning.
• Knowledge of device health monitoring tools and systems
• Stakeholder management and ability to work under pressure
• Effective oral and written communication 

Experience Required

• Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus
• Zscaler Certification
• CCSP//PCNSE/NSE4 preffered
• Professional Qualification such as B.E./B.Tech/MCA
•  Diploma in a relevant field is Acceptable