About the role:

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high-quality support with outstanding colleague experience. Using data analysis to perform an Insight led service for our stakeholders and colleagues, to improve process though a continuous improvement lens. 

Our aim is understanding our colleague’s priorities and use our knowledge & experience to create the right solutions for them. You will be a trusted colleague by providing a consistent and high-quality service while being flexible to work across boundaries. You will also be seen as a coach to our HR Support teams in geographical locations, as well as support to your Team Leader, including supporting to resolve any escalations. 

What you’ll be doing:

• Drive operational success through insight led analysis.
• Driving improvement and change; apply root cause analysis approach.
• Review current processes to identify and highlight continuous improvement opportunities to implement across workstreams.
• Monitor standards through quality checking, calling out where there are shortcomings and work on solutions to prevent this in the future.
• Mentoring and coaching colleagues to deliver a great service.
• Inclusive view when leading change. 

Essential skills/experience:

• Collaboration: Work effectively and efficiently with colleagues to deliver a first-class service, be seen as personable & support each other to achieve SLAs & overcome problems.
• Continuous Improvement: Continually look at ways of improving process and procedures within the HR Function, enabling a more seamless experience for our colleagues.
• Problem Solving & Communication: Ability to unpick complex issues, identify the cause and propose a solution with the ability to clearly articulate advice/resolution in a way that our customers will understand written and verbally.

Desirable skills/experience:

• Confidentiality: Understand the need for confidentiality in regard to documents processed, systems maintained and access to confidential material within the HR community
• Colleague Experience: Delivering a service which goes above and beyond our colleagues’ expectations, especially when it comes to resolving problems. Showing the customer (our colleagues) how important they are by always interacting in a helpful & positive way & putting the need of our colleagues first. Be a trusted advocate through building rapport and providing honest and professional HR expertise.
• IT Competency: Able to learn/pick up how to use internal systems as there are a variety of systems to use within the role.
• Knowledge Retention: Ability to understand and retain a large breadth of HR process & policy.

Our package:

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 

• Access to an online private GP 24/7 for you and your immediate family  

• Market-leading paid carers leave with up to 2 weeks off  

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay 

• Discounted EE and BT products, including mobile and broadband 

• Market leading Pension scheme – 5% from you and 10% from us 

• Holiday purchase scheme 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.