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About the role
In this job, you’ll be accountable for delivery of actionable insight and analysis across the Digital area of BT Consumer, using data from across a wide range of sources. This will primarily be focused on maintaining digital customer data reporting Your output supports decision making for our key stakeholders through quality and actionable insights to deliver a holistic customer view, ensure data compliance, integrity and interpretation across the team.
What you’ll be doing
Drives decision-making using the power of data and insights.
Manage change survey governance to ensure compliance, accuracy and integrity data collected.
Manage developer backlog for capability enhancements and debugging
Develops strong relationships with colleagues and help them in achieving their goals of improving KPIs.
Produces high-quality, actionable insights to deliver a holistic customer view.
Develops high-quality reporting and analysis, leveraging self-serve wherever possible, and ensures that the data being used is accurate and timely.
Analyses data from multiple sources, including digital and offline sources where needed.
Act as the subject matter expert for specific business analysis, providing input into development of new products and ensuring consistently high-quality analysis is delivered to support the business.
Deliver and own self-serve reporting solutions dashboards (where appropriate) that provide a deep understanding of our products, how the business is performing and the key drivers.
Helps coach the business to interpret analyses and reports better, to improve their data literacy.
The big decisions involved in this role
Recommendations based on analysis and business understanding.
Self-serve tool input and management
What data assets to use for reporting & analysis
Data pipeline dependencies upstream of the data and report data products
Essential Skills / Experience
Making the difficult, simple to clearly communicate latest data and reports to all levels of the organization.
Experience in digital technologies and ways of working
Strong analytical skills
Use of agile/lean methodologies for continuous delivery and improvement
BigQuery
SQL
Google Cloud Platform
Dashboard creation & Maintenance – Qlik
Desirable Skills / Experience
Google Cloud Platform
Dashboard creation & Maintenance – Qlik
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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