Why This Role Matters

Engineering Services is at the heart of BT's service delivery - we plan, build and maintain BT’s 5'700 exchanges and 289 radio sites across the UK and we maintain 10 data centres and 25 EE sites. 
We understand and care about what our customers need. ES helps BT provide an "always on" customer service experience in an increasingly demanding world.  Our job is to keep the BT network safe and working 24/7/365. We’re also excited to be building the networks of the future – 5G, software defined networks, and network convergence, to name a few. 
We stay one step ahead and respond to our customers’ ever-changing needs. We react quickly and are always looking to improve our responsiveness and reliability.
In a nutshell, we use our engineering expertise to protect and build the services of today and tomorrow, for our customers - around the clock and wherever they are – and we need you to help us do this. 

This role is Bristol based & requires 3 days in office

What You'll Be Doing

Enablement 

• Daily management and ownership of an operational, plan of work at a regional level
• Proactively managing current and future workloads based on demand
• Proactively raise awareness of mis-balance in demand to forecast and agree corrective action with relevant stakeholders.
• Management of all work, fluid and non fluid for your region and driving a reduction in the workstack
• Aligning work during and pre the month to ensure the field engineering teams maximise delivery output
• Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
• Updating inventory systems to ensure work is delivered in the correct sequence or stopped when necessary
• Reviewing power change requests and providing governance
• Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met. 
• Working closely with power policy teams and PIRM administrator to ensure power routines progress into the monthly plans.
• Building tasks and supporting new initiatives in the power space in conjunction with power policy teams. 
• Build collaborative relationships with Regional Managers, Field Engineering, Planning and Capacity Teams.
• Track programme dependencies and delivery, using physical trackers & systems to manage the fluidity of work in line with customer expectation, field supply & forecast. 
• Ensure tasks are only enabled for completion when all dependencies have been completed: Have strong understanding of programme specific task dependencies: e.g. Store checking, dependent jobs, PEW requirement and 3rd party deliveries

Delivery

• Working within one of the following 3 areas – power, radio & electronics to create a fluid, monthly plan of work in line with demand owners forecasts and capacity within the field.  Making use of effective reports and systems to undertake RCA
• Identify performance concerns and work with team and/or alone to undertake structured problem solving to continuously improve Plan performance and accuracy.
• Ensure all tasks (including backlog) in the plans are correctly dated. Undertake task dependency analysis and progressing tasks to a fluid status in line with plan delivery and customer expectation.
• Building collaborative relationships and keeping key stakeholders and customer informed to ensure plan accuracy and priorities are met. 
• Ensuring that mandatory compliance routines are delivered by their target dates by using various power reports.

Skills & Experience Required

• Be conversant with the latest Microsoft packages.
• Confident communicator that is able to collaborate with other areas of the business
• Data Analysis skills and being able to provide insight utilising different data sources. 
• Understanding of Technology systems and how they link together including engaging with ASG teams to proactively rectify issues before/as they arise. (fos / swdt / wfmt / fieldschedule )
• The ability to actively participate in the development and implementation of best practice solutions that enables continuous improvement.  
• To be able to confidently participate and facilitate both virtual and face to face meetings.
• Working with internal and external partners to deliver the business units objectives
• Data analysis skills
• The ability to work independently and as part of a team to resolve issues in a timely fashion. 
• You’ll be a brilliant team member, who is a supportive and positive team player who has the ability to work alone.

Benefits

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 

• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay 
• Discounted EE and BT products, including mobile and broadband 
• Market leading Pension scheme – 5% from you and 10% from us 
• Holiday purchase scheme 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.