About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

Responsible for providing first-level administrative support within the department. Performs routine administrative tasks in line with established processes and procedures to ensure smooth daily operations and service delivery.

What you’ll be doing 

Administrative Support & Office Services

• Manage postal and shipping services (send, receive, record, distribute).
• Handle courier services (incoming/outgoing), including meal orders placed by employees.
• Answer and direct incoming phone calls and manage incoming faxes.
• Distribute and record incoming invoices; maintain the invoice database.
• Control and record electricity and water consumption.

Facilities & Visitor Management

• Provide security administration (visitor registration, visitor access cards).
• Manage catering and hospitality arrangements for visitors.
• Arrange taxi/transfer services for visitors.
• Manage and maintain visitor and parking access cards, keys.
• Oversee storage and stock management (stationery, kitchen supplies, water, etc.).
• Coordinate emergency cleaning and repair activities.
• Monitor kitchens and meeting rooms, ensuring cleanliness and readiness.
• Provide daily supervision of meeting rooms.
• Support internal office moves and seating plan updates.
• Carry out minor installations and repairs.

HR & Employee Services Support

• Control and validate asset return checklists for leavers.
• Manage the return of leavers’ BASOL cards.
• Organise mobile massage and company doctor sessions (room booking, communication, registration).
• Manage registrations and participant lists for health and wellbeing initiatives (doctor consultations, relaxation, massage, presentations, trainings, etc.).
• Provide First Aid support as trained personnel.
• Record and manage lost property.

Operations & Ad Hoc Support

• Distribute kitchen supplies daily.
• Conduct storage and stock management (inventory, stockpiling, disposal).
• Perform regular office environment health checks.
• Clarify discrepancies in reports and databases.
• Provide temporary cover for certain Office Management tasks during absence.
• Handle ad hoc administrative tasks (scanning, printing, filing, etc.).

Essential Skills/Experience

• Decision-making is normally on a day-to-day basis, within defined limits prescribed by line management.
• Impact is primarily short-term and functional in scope, supporting smooth daily operations and maintaining service continuity.
• Typically: High school education or certification in an administrative role (or working towards this).
• Relevant experience in an administrative role within a business environment.
• Strong interpersonal and organisational skills.
• Excellent verbal and written communication skills.