Warehouse - Stores Operative

About the role

You will play a key role in the daily operations of our Cardiff warehouse. This customer-facing position involves managing deliveries, stock counting, and order picking to support Openreach engineers. You will be responsible for overseeing external couriers and ensuring smooth warehouse activities, working closely with a small team to maintain efficiency and high service standards.

You'll have the following responsibilities

• Receive and process daily deliveries accurately and efficiently.
• Maintain accurate stock counts and manage inventory within the warehouse.
• Pick and prepare orders for Openreach engineers in a timely manner.
• Oversee external couriers and manage incoming parcels and deliveries.
• Provide excellent customer service in a fast-paced, customer-facing environment.
• Operate warehouse equipment such as pallet trucks and trolleys safely.
• Ensure compliance with health and safety regulations and company policies.
• Work collaboratively with a small team, taking initiative when required.
• Maintain professionalism and patience when dealing with challenging customers.
• Support general warehouse operations to ensure smooth and efficient workflow.

You'll have the following skills and experience

• Basic IT literacy with the ability to confidently use computer systems and software relevant to warehouse operations.
• Previous experience in a warehouse, distribution, or engineering support environment is highly advantageous.
• Physically able to handle a fast-paced, physically demanding role, including lifting up to 20 kilos unaided.
• Strong work ethic with the ability to take initiative and work effectively both independently and as part of a small team.
• Excellent customer service skills, with the patience and professionalism to handle challenging interactions calmly.
• Valid driving license is a plus but not essential.

Benefits

• Competitive salary
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 22 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop