About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.  
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. 
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

BT International is transforming the way we operate, evolving from traditional network operations to a modern Site Reliability Engineering (SRE) and Platform Operations model.
As an IT Infrastructure Engineering Specialist, you will help operate and continuously improve BT International's critical infrastructure platforms across on-premises and cloud environments. Working within our Platform Operations organisation, you will focus on reliability, automation, security and operational excellence, helping to deliver resilient services for our customers while supporting BT International's transformation towards a modern Site Reliability Engineering (SRE) operating model.
This is an excellent opportunity to work closely with engineering, product, supplier, and operational teams to improve platform reliability, drive automation, and support BT International's transition toward modern platform operations and Site Reliability Engineering (SRE) practices.

What you will be doing (Role Accountabilities)

•     Support and improve BT International's critical infrastructure platforms across on-premises, VMware, Azure and AWS environments. 
•    Monitor, maintain and optimise platform availability, performance and security to deliver reliable customer services. 
•    Investigate and resolve incidents, lead service restoration activities, and support problem management to prevent recurring issues. 
•    Drive automation and continuous improvement through scripting, tooling and operational best practices. 
•    Collaborate with engineering, product, supplier and operational teams to improve platform resilience, observability and operational readiness. 
•    Support infrastructure projects, platform upgrades and technology transformation initiatives as BT International continues its journey towards a modern Platform Operations and Site Reliability Engineering (SRE) model. 
•    Create and maintain operational documentation, standards and technical knowledge to support service excellence and operational efficiency.

What you’ll need to succeed (Skills & Experience)

•    Experience supporting enterprise-scale Windows Server and VMware environments. 
•    Knowledge of Microsoft Azure and/or Amazon Web Services (AWS) platforms. 
•    Strong understanding of infrastructure, virtualisation, networking and cloud technologies. 
•    Experience managing incidents, problem resolution and service restoration within a 24x7 operational environment. 
•    Experience with automation and scripting using PowerShell, Python or similar technologies. 
•    Strong troubleshooting and analytical skills, with the ability to resolve complex technical issues. 
•    Understanding of infrastructure security, patching, vulnerability management and compliance controls. 
•    Excellent communication and stakeholder management skills, with the ability to work across technical and business teams. 
•    A customer-focused mindset with a passion for reliability, continuous improvement and operational excellence. 
•    Relevant industry certifications in Microsoft, AWS, Azure or VMware are desirable.

BT Group’s Behaviours
Customer First-    Prioritize customer needs in every decision and action. 
Challengers-    Challenge the status quo and bring innovative ideas to life.
Committed-    Own outcomes and deliver with integrity.
Clear-    Communicate openly and simply, ensuring alignment.
Connected-    Collaborate across teams to achieve shared goals.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
 
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market. 
 
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
 
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.