Delivery Manager

Job Req ID:  449
Posting Date:  20-Sep-2022
Function:  Product & Propositions

Snowhill, Birmingham, United Kingdom

Salary:  Competitive with benefits

Job Title - Delivery Manager


Locations - Manchester, Bristol, London or Ipswitch


About BT:


BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.


Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.


Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.


About this role:


The Global transformation agenda is critical to the achievement of  Global’s strategy and ambition. Business analysts are key to enabling the transformation, applying their analytical, business improvement and change management skills and expertise to understand business priorities and ensure clear alignment between transformation initiatives and business outcomes to optimise value and enable growth. 

The business analyst will identify and articulate the need for change and define the solutions to facilitate the change. 

This includes identifying and sizing opportunities, eliciting and analysing requirements, proposing and developing solutions and measuring the benefits and outcomes.

As members of agile squads, BAs are key contributors to achieving the squads’ objectives and key results.


You'll have the following responsibilities:


  • Understand business/customer priorities and the competitive landscape to identify opportunities for change
  • Analyse current state and propose and define future states, producing analysis and insights to enable Global to achieve transformation objectives
  • Initiate, articulate and present recommendations based on analysis to influence business decisions
  • Elicit and analyse requirements and articulate them to technology and other functional areas clearly as actionable initiatives for development to ensure proposed solutions are aligned with the IT strategy and meet business expectations
  • Facilitate cross-team collaboration to visualise and prioritise outcomes
  • Provide a baseline for improvement 
  • Conduct cost/benefit analysis to size and prioritise opportunities and prove realisation of business benefits
  • Analyse and design process and journey transformation and produce documents relevant for the customer (where required collaborating with dedicated process analysts)
  • Write user stories, use cases and where required input into business cases, typically owning specific tasks in a backlog
  • Perform best practice analysis activites such as value stream mapping, day in the life of studies
  • Actively contribute to and champion business change


You'll have the following skills & experience:


  • Strong stakeholder management- communicate clearly and develop trusted relationships with stakeholders at all levels, and be recognised as credible contributor 
  • Influence and communicate- present analytical and objective data-driven insight and solutions to decision makers, anticipating understanding different needs and perspectives to tailor message appropriately
  • Facilitation- effectively lead collaboration in a variety of settings
  • Strong analytical skills- identify and investigate business problems/opportunities through a data driven approach, and able to translate strategy into change initiatives.
  • Requirements management - requirements elicitation, collaboration, traceability, and requirements lifecycle management




At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

         - Competitive salary 

         - World-class training and development opportunities

         - 25 days’ annual leave (not including bank holidays)

         - Discounted broadband, mobile and TV packages

         - Share option and pension scheme programmes

         - Flexible benefits to fit around you


BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.


How to Apply:


It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!


About British Telecom:
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..