Benefits + Perks

We’ve got big, bold plans for the future. We’re investing in our business and bolstering our no-nonsense customer service. Join us and you’ll go places too. You’ll get loads of perks, from regular incentives and competitions, to training and opportunities to develop a successful career.

Naturally, we’ll give you free broadband, but you’ll also get free brews (no prizes for guessing our favourite tea) plus retail discounts, a generous pension, share schemes and much more.

Culture + Atmosphere

Bright, bustling and lively is how you’ll find us. We’re all passionate about customers and our business, so there’s always a real buzz about the place. We’ve also got a close-knit family-feel to our offices, so whether we’re raising money for local community causes, or celebrating a team’s success, we’re immensely proud of our friendly and supportive culture.

Training + Development

The beating heart of Plusnet is our colleagues and customers. That’s why we’re committed to training our teams to deal with every possible situation. From your initial training, updates on new products, services and deals, to ongoing 1-2-1 manager coaching and support from your team mates, every day is a chance to learn. Your confidence will skyrocket.

Inclusion + Diversity

There’s a unique, family-like culture at Plusnet. From day one you’ll be welcomed into the team with open arms and made to feel at home. It’s something our new starters tell us they love, and why our experienced colleagues enjoy working here so much. We’re creating an environment where all our colleagues feel safe, included and where everyone can thrive. When you feel comfortable to be yourself at work you’ll be at your best for our customers. That’s really important to us.


We’ve won 32 awards for customer service since 1997. That’s some trophy cabinet! In fact, we’ve claimed Uswitch’s customer service award for a staggering seven years in a row. Even so, we’ll carry on improving what we do, committed to keeping our customers cheery. If we win another trophy…well, that’s just another plus.