Life at BT Group

Our behaviours

Our behaviours influence everything we do and represent everything we are.
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Customer first

We:
Listen to them.
Learn from them.
Change for them.

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Challengers

We:
Think big.
Lead fearlessly.
Stay curious.

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Committed

We:
Step up.
Stay with it.
See it through.

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Clear

We:
Cut complexity.
Find the fix.
Say it how it is.

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Connected

We:
Back each other.
Break silos.
Win as one.

We connect for good
No matter where you work in our business, you’ll hear a lot in our company about how we connect for good. We think of it as our purpose: to bring people together.

We believe there are no limits to what people can achieve when they connect. As technology changes our world, we’re in a position to help build those connections. They can be simple or complex, individual or communal, and, let’s be honest, helpful or harmful.
Image of our research center, where one of our colleagues is demonstrating a hologram box
Colleague demonstrating how augmented reality helps through an ipad
Driving change through technology
We champion these connections and harness the power of technology to help solve some of the world's biggest challenges – from climate change to cyber security.

We empower people and organisations to get more out of this emerging world; removing limits and unlocking their potential.

That’s what we do, we connect for good. Our values: Personal, Simple and Brilliant. Our values express what’s important to us, guiding us all to do the right thing. They shape our culture.

Want to know what life is like at BT Group?

Read what our people have to say about what they get up to, and what it is that makes BT Group a great place to start a lifelong career.

Want to know what life is like at BT Group?

Read what our people have to say about what they get up to, and what it is that makes BT Group a great place to start a lifelong career.
Simone Chetcuti

Simone Chetcuti, on her 20-year sales journey at BT

Learn from Simone’s experiences on how she’s balanced being a single parent and sales leader, and why creating a supportive team culture is key.

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Alet Bamford

Alet, re-entering the workforce after a 20 year career break

Learn more about Alet’s experience on restarting her career with us, her advice on overcoming application struggles and how she’s upskilled herself si...

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Jasmine Kaur

Jasmine on advancing from Service Delivery to Transformation Project Management

From pioneering projects to advocating for colleagues' voices, Jasmine has been able to take on varied roles across our Security teams, all whilst exp...

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Heather Orr

Meet Heather Orr, award winning contact centre manager

Heather joined the business thirty-three years ago as an operator. For twenty of those years, she’s been leading contact centres all across BT Group from...

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