We recognise that Inclusion & Diversity (I&D) is not just a ‘nice thing to do’, it’s critical to our growth. Our commitment to I&D remains resolute and unwavering.

WHY DISABILITY MATTERS

From informing government strategy to connecting individual homes and businesses, BT Group is shaping the UK’s digital future. We are committed to creating a diverse and inclusive future where everyone is involved.

To achieve that, we’re making sure that our workforce reflects the customers we serve and the communities we operate in. That includes the growing number of people in the UK – around 16 million or 24% of the population – who are disabled or have a long-term health condition.

We see what disabled people have to offer our business. We welcome their perspective. Put simply, we can’t build an inclusive digital future without it.

That’s why we’re striving to make it as fair and easy for people with every kind of disability to apply to work here, to join our business, and to feel welcome and well supported as they build a career with us.

Male with glasses talking to colleague outside building
Male colleague having conversation outside building

WHY DISABILITY MATTERS

From informing government strategy to connecting individual homes and businesses, BT Group is shaping the UK’s digital future. We are committed to creating a diverse and inclusive future where everyone is involved.

To achieve that, we’re making sure that our workforce reflects the customers we serve and the communities we operate in. That includes the growing number of people in the UK – around 16 million or 24% of the population – who are disabled or have a long-term health condition.

We see what disabled people have to offer our business. We welcome their perspective. Put simply, we can’t build an inclusive digital future without it.

That’s why we’re striving to make it as fair and easy for people with every kind of disability to apply to work here, to join our business, and to feel welcome and well supported as they build a career with us.

DISABILITY CONFIDENT

Because we want to ensure that disabled people have every opportunity to fulfil their potential and realise their aspirations, we’re a member of the UK government’s Disability Confident scheme. We’ve been recognised as a Disability Confident Leader, which means:

We’re committed to offering interviews to a fair and proportionate number of disabled applicants who meet our minimum criteria for a job.

We’re actively encouraging more disabled people to apply for jobs with us and making sure that we provide the right support to our existing colleagues.

We’re making sure that disabled people have the opportunity to demonstrate their skills, talent and abilities – both at the interview stage and throughout their careers here.

You’ll have the opportunity to indicate you wish to be considered under the Disability Confident scheme when you apply for a role with us.

BARRIER-FREE RECRUITMENT

We know that sometimes things aren’t accessible but we’re constantly looking at our recruitment processes to make sure they’re as barrier-free as possible to candidates.  

Male sat at computer screen

APPLICATION FORM

On the application form, you can tell us about your disability and why you need an adjustment. We’ll ask you to suggest possible adjustments that might help, including previous adjustments you’ve had.

If necessary, you can discuss things in more depth with one of our recruiters. This isn’t an exhaustive list – if you need an adjustment to help you be at your best, just let us know and we’ll take it into account.

POSSIBLE ADJUSTMENTS

- Extra time to complete online or in-person tests/assessments

- Changing the time or location of an interview or assessments

- Supplying information in different formats

- A sign language interpreter

- Supported tests, with help from a support worker – for example to read questions out loud

- Assistive technology or physical adaptations to equipment

Female sat at laptop
Female sat at laptop

POSSIBLE ADJUSTMENTS

- Extra time to complete online or in-person tests/assessments

- Changing the time or location of an interview or assessments

- Supplying information in different formats

- A sign language interpreter

- Supported tests, with help from a support worker – for example to read questions out loud

- Assistive technology or physical adaptations to equipment

ADJUSTMENTS AT WORK

Female working from laptop
PASSPORT
A 'passport' is a simple document which can be completed by any colleague who feels their ability to work is being impacted due to health, disability or caring responsibilities.

We've developed this tool to help colleagues and their managers record any information and agreed actions together.
Colleague working from home
WORKPLACE ADJUSTMENT
A 'workplace adjustment' is a positive adaptation to help colleagues who either have a disability, health condition, or are experiencing a change in personal circumstances that may be preventing them from performing at their full potential.

Changes can be agreed privately between colleagues and people managers, or implemented with the assistance of our referral service.
Group of colleagues
DECLARATION
A 'declaration' is where we encourage our colleagues to share their disability status. This is held alongside all other personal details in our secure and confidential HR System.

Sharing this information helps us understand more about the communities that work here, and empowers us to make BT Group a more inclusive place to work.

HEAR FROM COLLEAGUES

DELIVERING INCLUSION

We believe that everyone has a role to play in making our business truly diverse and inclusive. Our established governance processes make sure we integrate D&I into decisions and policy development.

The D&I Centre of Expertise oversees our overarching D&I approach, strategy and portfolio, and we report to the Executive Committee on our strategy’s relevance and effectiveness, and on progress against our diversity targets. We also update the Board. Our People Networks champion members’ concerns and are sponsored by Executive Committee members. Our Colleague Board also helps shape and influence D&I plans. We review policies every year, updating them when needed.

At 31 March 2023, 33.4% of our Board members, 30% of our Executive Committee members, and 22.5% of our senior leadership team were women.

Our Gender Equality Network (GEN) continues to represent its members effectively.

We’ve built relationships with multiple organisations to support women in tech careers.

At 31 March 2023, our Board comprised two directors from ethnic minority backgrounds.

Our Ethnic Diversity Network (EDN) continues to support inclusion strategy.

At 31 March 2023, our Board had one disabled director.

Our Able2 Network continues to provide lived experience input.

  • Learning and development programmes including Digital Campus and Aspire.
  • Cybersecurity reskilling programme CAPSLOCK.
  • Improved HR system rollout.
  • Cost of living support initiatives.

MAKING PROGRESS

We’re making good progress against the disability representation targets we set in our Manifesto.

At 31 March 2023, our Board had one disabled director.

Our Able2 Network continues to provide invaluable lived experience input into our I&D plans.

We’re a member of Valuable 500, a global business collective made up of 500 CEOs and their companies that are committed to disability inclusion. At the December 2022 disability summit, we renewed our commitment to three priorities: Workplace adjustment; Disability advocacy; and Career progression of our junior managers.

We renewed our status as a Disability Confident Leader and continue to work with several teams across the business, our Able2 People Network and our external partner, the Business Disability Forum.

SOCIALS