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Business Analyst

Job Req ID:  11194
Posting Date:  06-May-2023
Function:  Product & Propositions

Sovereign Street, Leeds, United Kingdom

Salary:  Negotiable

Business Analyst - Consumer CIO 


Digital, Consumer – Leeds (Please note this role is 3 days in an office environment) 


Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.


Why this role matters:


Delivering quality digital features and solutions for our customers is at the heart of everything we do.  As a Digital Business Analyst, you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.


Acting as SME you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.



What You'll Be Doing


  • Contribute to the evolution of our systems in line with our engineering principles
  • Lead the scoping and sizing of both in-house and external propositions, ensuring they are compliant with the given design and development standards and are fit-for-purpose and match the business case objectives
  • Liaise with varying stakeholders to lead solution design for the Consumer Digital Team, in order to facilitate effective requirements gathering & development of solutions
  • Provide relevant consultancy skills into the business and render assistance/consultation to team members and other parties as required
  • Ensure solution design artefacts conform to chapter standards and development methodologies
  • Lead and contribute to the definition and delivery of solutions across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
  • Proactively mentor and develop fellow team members
  • Work within the chapter to ensure all outputs are of the required standard and ensure activities are coordinated and aligned with other team members and provide constructive feedback for colleagues
  • Interpret design patterns, current and target platform architecture and strategic plans when designing and developing solutions to take into account the likely impact of tactical versus strategic solutions being implemented
  • Build solutions that promote simplicity, re-using components where practical and advocating product solutions that are robust and benefit the customer experience


We'll also need to see these on your CV


  • Ability to identify, plan, coordinate and conduct design activities within a multi-disciplined team in all development cycle stages
  • Understand different  methodologies such as Agile ( Scrum, Kanban etc) and waterfall
  • Possess an understanding of programming concepts and approaches in order to credibly communicate with and command the respect of the software engineering community
  • Ability to deal with conflicting demands across numerous requests feeding into Consumer Digital for designs, development estimates and strategic direction whilst meeting business expectations that may have time to market drivers
  • Excellent requirements analysis and design skills
  • Experience with Agile (or agile / waterfall hybrid) development practices and techniques
  • Excellent technical writing, presentation and communication skills
  • Ability to manage to change business and technical requirements in highly dynamic project environments
  • In-depth experience of both high-level and detailed business process models
  • Experience in digital business analysis for customer-focused digital services such as web, mobile, eCommerce and eBusiness
  • Conflict management and negotiation skills
  • Relationship management of both internal and external customers
  • Experience in the use of corporate wikis and work collaboration tools such as Confluence and JIRA
  • Demonstrate analytical/systematic approach to problem-solving
  • Ability to understand complex business, IT design and development requirements taking into consideration their functional and non-functional needs
  • App development, API.




  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Private Medical cover
  • Share save scheme
  • 50% off BT and EE mobile pay monthly or SIM-only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans


About BT


BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.


We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.


So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT


How To Apply


It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by-step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!