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Project/Programme Manager

Job Req ID:  48992
Posting Date:  22 Aug 2025
Function:  Business Services & Operations
Unit:  Digital
Location: 

Snowhill, Birmingham, United Kingdom

Salary:  Competitive

Why this job matters

The post-holder will lead a matrixed and multi-functional team to manage the annual Price Yield Management price increases from across BT lines of business and business partners. The Price Yield Management function covers multiple products in the Mobility, Connectivity and Voice product portfolios that will have a mixture of either fixed percentage, CPI+ or pounds/pence increases applied. These price changes will drive and support the business success of BT Business in terms of market leadership, revenue and profit growth, cost reduction and customer experience. This is a critical annual programme that delivers circa £90m of MTP benefit on an annual basis.

What you’ll be doing

The Portfolio Development Manager (PDM) leads multifunctional teams across BT Business and business partners to develop and launch profitable products as part of the BT Portfolio Strategy, to create the most commercially successful portfolio of networked IT services. These portfolio developments will drive and support the business success of BT Business in terms of market leadership, revenue and profit growth, cost reduction and customer experience.

The role of the post-holder has the following principal components that include:

  • Project management of multiple complex annual Price Yield Management projects across Mobility, Connectivity and Voice products against all BT Business Channels.
  • Good understanding of Portfolio Organisations and BT Business Areas requirements in day-to-day working with regard to investment proposals and portfolio development plans for the financial year in the relevant portfolio areas.
  • Contribute to the creation of portfolio development roadmaps for specific portfolio areas with Capability Leads and cross-functional teams. To include initial high-level assessments of timescales and costs.
  • Delivery of portfolio developments and launches to time, cost and quality as measured through the relevant agreed goals, objectives and KPIs.
  • Contribute within the business context of achievement of the relevant business benefits (revenue, profitability, cost saving, customer experience) as per the approved business cases and as reviewed at Post Investment Reviews
  • Leadership, management and inspiration of the multifunctional virtual team in the context of direction setting and motivation of the team in the context of better, faster, cheaper portfolio development, which drives competitiveness and growth and puts the customer first. Leadership also involves the proactive reflection of market unit and capability unit priorities into team direction.

The skills you’ll need

Business Case Development
Resourcing
Financial Management
Continuous Improvement
Project Quality
Governance & Assurance
Conflict Resolution
Agile Methodologies
Requirements Management
Technical Reporting
Project/Programme Management
Risk Management
Inclusive Leadership
Change Management

Experience you'll have

  • Project management of multiple complex annual Price Yield Management projects across Mobility, Connectivity and Voice products against all BT Business Channels for all launch phases: justify, define, develop, trial and launch. 
  • Contributed to the creation of portfolio development roadmaps for specific portfolio areas with Capability Leads and cross-functional teams. To include initial high-level assessments of timescales and costs.
  • Leading, managing and inspiring multifunctional virtual teams in the context of direction setting and motivation of the team to ensure better, faster, cheaper portfolio developments, driving competitiveness and growth and putting the customer first. 
  • At least 2 years of recent and strong end-to-end Programme/Project Management experience.
  • A Project Management/Service Management qualification such as Prince, ITIL, PMP, Agile or equivalent.    
  • Preferred – Customer-facing experience in a Technology and service business, where you have had to make commitments to Enterprise or multinational customers.
  • Preferred – Working with security technologies and vendors.

Benefits

  • An annual on-target bonus of 10% (personal and company multipliers).
  • BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
  • Exclusive colleague discounts on our latest and greatest BT broadband packages.
  • 50% off EE mobile pay monthly or SIM-only plans, and a 50% discount for friends and family on EE SIM-only plans.
  • Discounted EE TV, including TNT Sport and the NOW Entertainment membership.
  • There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
  • 25 days' annual leave (not including bank holidays), increasing with service.
  • Volunteering days, so you can give back to your local community.
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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