Project Manager

Job Req ID:  718
Posting Date:  21-Sep-2022
Function:  Agile Capability

Snowhill, Birmingham, United Kingdom

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Why this job matters

Project management resource responsible for managing a large complex project, or a significant component of a large programme and or a portfolio or projects/programms. The nature of assignment will always be to deliver bespoke solutions across the entire Service Transition customer base.

The role is responsible for ensuring that project delivery is managed within agreed timescales, budget and quality. Providing customer with best practise, best in class project management, delivered in a way that delights the customer and strengthens customer relationships.

The role holder will drive high performance culture into all the resources and be accountable for his/ her team’s performance and employee engagement. The role is also an interface with 3rd party suppliers, which involves the selection of suppliers, agreement, planning, timelines and quality of deliverables


What you’ll be doing – your accountabilities

  • Accountable for leading the end to end planning and delivery of projects, programmes or portfolio that are large and complex and represent significant benefit and/or risk to our customers throughout the lifecycle – Win Business / T&T / In-Life

  • Building and maintaining strong and proactive customer service relationships and driving strategy across ‘owned’ contracts for project delivery.

  • Direct leadership of Project Managers and/or Project Professionals as well as own Project Management work as an individual contributor.

  • Matrix leadership for multi-disciplined resources across the project/programme to drive successful deliveries for the customer

  • Responsible for strategic resource planning to meet work volumes and ensure the team meets project commitments. This may include the engagement of 3rdparties, delegating work to external contractors / suppliers / consultants as appropriate.

  • Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness.

  • Understanding the customer business context and the impacts the programme has on successful business outcomes

  • Ensures required documentation exists for all required projects, including communication plans, implementation plans are all interlocked with the end customer in line with BT Project and Programme methodologies

  • Implements jeopardy management and reporting to ensure delivery of service compliant with contractual SLA's, ensuring project are closed effectively.

  • Manages escalations and work allocation, coordinates and manages contract projects of Project Management Professionals

  • Drive and deliver business transformation and change programmes – may lead on specific projects or be a key contributor but actively support and engage to deliver business outcomes/results


Skills required for the job

  • Excellent communication and stakeholder management at a senior level both internally and externally

  • Ability to innovate to resolve complex problems

  • High degree of business and commercial acumen

  • Strong leadership capability with an ability to lead and motivate high performing teams

  • Significant experience of leading and delivering complex projects, requiring management of medium-term and long-term timeframes

  • High Level of customer management skills

  • In depth understanding of contractual commitments around delivery timelines and contractual obligations

  • Understanding and experience of ITIL Functions

  • Relevant Project / Programme Management certification


Experience you would be expected to have

  • Experience of very critical and complex project delivery.

  • Proven experience of managing people

  • Experienced practitioner of a formal Project Management methodology such as MSP, Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.

  • Requires experience working in collaboration with multiple/ wider teams

  • Experience managing multiple stakeholders up to executive level

  • Experience of working with full independence / autonomy



  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Option to join the Healthcare Cash Plan
  • Pension scheme
  • Shares Plan
  • Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products

About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..