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Payroll SME
Snowhill, Birmingham, United Kingdom
Start date - April 2026
Location
Birmingham - hybrid working 3 days in the office, 2 wherever.
Why this job matters
In this role, you’ll be part of the People & HR Service Delivery function.
Operating as one unified team, P&HRSD operationalises and enables HR processes to ensure a consistent, high-quality colleague experience. We are the primary gateway for all HR needs — supporting colleagues and people managers through the full employment lifecycle to deliver vital HR services.
Our vision is to create a seamless, connected people experience that empowers individuals and helps BT perform at its best.
As experience owners for all things people-related, we make every interaction with P&HRSD simple, consistent, and meaningful, allowing colleagues to focus on what matters most.
In this role, you’ll ensure colleagues are compensated accurately and on time, building trust and maintaining morale across the organisation. By managing payroll operations effectively and ensuring compliance with complex regulations, the Payroll Professional plays a vital role in supporting BT’s financial integrity and colleague satisfaction.
What you'll be doing
•Act as the subject matter expert for Payroll processes, systems and compliance.
•Own daily operational tasks for the Ops Team, performing quality checks and escalating issues as needed.
•Liaise with Payroll, Ask HR, HR Ops, Digital teams, and external vendors to resolve complex queries.
•Provide guidance and training to payroll teams and business units.
•Ensure accurate employee data across systems and prepare reports for leadership and regulatory purposes.
•Collaborate with internal teams to improve controls, streamline processes, and leverage automation tools.
•Maintain all process documentation, including work instructions and ‘One HR’ pages, ensuring information is up to date.
The skills you'll need to succeed
•Extensive payroll experience in medium to large-scale organisations (Essential).
•Hands-on experience with SAP payroll systems and related platforms, including QM reporting.
•Strong knowledge of UK payroll legislation and regulatory requirements (Essential).
•Skilled in payroll reporting and data analysis, with advanced Excel/Office 365 proficiency.
•Proven ability to streamline payroll processes and improve operational efficiency (Essential).
Benefits
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•22 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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