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HR Product Professional - 8 Month Fixed Term Contract

Job Req ID:  47916
Posting Date:  16 Jun 2025
Function:  Software Engineering
Unit:  Digital
Location: 

Snowhill, Birmingham, United Kingdom

Salary:  Competitive

Location

We have a hybrid working model of 3 days together, 2 days wherever. This role is based out of our Snowhill, Birmingham digital hub office.

Why this job matters

This role sits within Corporate Units, which is the area that helps deliver BT’s strategy and plans for growth. We shape and steer the direction of the business by managing the applications used by our people, finances, shared services and buildings. We also oversee our legal, regulatory and compliance obligations too.

The role holder will be responsible for the in-life management of BT’s People Systems, specifically Qualtrics, covering solution design, build, and issue management, seeking to optimise the cost to serve and the colleague experience. 

They will be responsible for the business administration and configuration of Qualtrics and responsible for system change and support activities including adoption of new functionality, resolving in-life issues and driving improvements to the colleague experience.

They will work closely with the HR Transformation squad to develop and deliver the future roadmap, taking accountability for all in-life functionality. As part of in-life management the role holder will play a key role in ensuring BT continues to fully exploit and benefit from future product developments working across the community, HR, vendors and other customers. 

What you’ll be doing

  • Creating Surveys & maintaining surveys
  • Creating and Maintaining dashboards
  • Creating and maintaining survey comms
  • Running regular calls with stakeholders
  • Access management
  • Incident resolution
  • Daily integration management

Skills and Experience

Skills Needed

  • Previous working experience as a Systems Administrator, or similar.
  • Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences.
  • Experience of working e2e across a service delivery value chain.
  • Strong communications skills with the ability to communicate at all levels of the organisation – to both technical and business audiences.
  • Strong problem-solving and troubleshooting skills.

 

Desired

  • Understanding of the HR function within a global corporate organisation including local HR legislation impacts on systems and processes.
  • Experience in designing and leading colleague or customer surveys in larger organisations.
  • Experience in requirements gathering and driving true SaaS adoption.
  • Working knowledge of tools used in a run team environment e.g. ticketing tools, testing.
  • Understanding of basic XML concepts, system development and testing.
  • Experience managing a backlog of problems and initiatives and ability to prioritise this workload.

Benefits

  • Annual On target bonus 10% (personal and company multipliers)
  • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  • Life Assurance
  • Direct share scheme
  • Exclusive colleague discounts on our latest and greatest BT broadband packages50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  • Discounted EE TV including TNT Sport and the NOW Entertainment membership
  • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
  • Volunteering days so you can give back to your local community
  • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Our leadership standards

Looking in:
- Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
- Owning outcomes
I take the right decisions that benefit the broader organisation.

 

Looking out:
- Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
- Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

 

Looking to the future:
- Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
- Building for the future
I build diverse future-ready teams where all individuals can be at their best.

 

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

 

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

 

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

 

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

 

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

 

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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