Digital - Software Engineering Graduate- Birmingham

About this role   

Our internal Digital unit is responsible for leading BT’s digital transformation, driving experience innovation and delivering the products and services our customers need.  

BT’s future will be defined by our ability to rapidly bring compelling, fresh ideas to market, partnering with our customers and suppliers to deliver innovative, adaptable solutions, delivered over best-in-class digital platforms.  

Digital’s role is to drive all elements of that equation, from digital innovation through platform delivery and proposition development, and to do so with absolute focus on our customers. Whether it’s creating services like connected care solutions that help you track your loved ones’ wellbeing, or security apps that guard against cyber-attacks, Digital is about leading BT’s digital transformation, driving service innovation and delivering the products and services our customers need to support their own goals fast, and at scale. ServiceNow acts as a unified digital platform for BT Group, to streamline, automate, and modernize IT and service management across all units. 

What you’ll be doing  

You will work closely with experienced engineers to design, build, and enhance solutions on the ServiceNow platform that help thousands of employees work more efficiently. 

This role is perfect for someone who enjoys problemsolvingproblem-solving, learning new technologies, and contributing to meaningful improvement across business and IT services.solving, learning new technologies, and contributing to meaningful improvement across business and IT services. 

Learn job-specific skills:  

• Support the design, development, and configuration of ServiceNow applications and modules.  
• Collaborate with senior engineers to implement new workflows, forms, integrations, and service catalogue items.  
• Analyse user requirements and translate them into scalable technical solutions.  
• Help maintain the stability and performance of the ServiceNow platform. 

 Day-to-Day Responsibilities 

• Work with the internal Service Now Platform & Centre of Excellence team across all modules. 
• Participate in Agile ceremonies, planning, and release cycles.  
• Contribute to continuous improvement of processes, automation, and user experience.  
• Troubleshoot issues and assist with platform upgrades, patches, and enhancements. 
• This role is based at a strategic work locationlocation, and you’ll be expected to be in the office 3 days minimum every week.  

As part of this role, you will go through funded courses to certify in the Design, Build and maintenance of a Service Now Platform. 

What we’re looking for    

• We are looking for Graduates to join our ServiceNow Platform Engineering team. This is an exciting opportunity to build a career in digital workflow automation, enterprise platforms, and modern service management. 
• An interest in technology and problem-solving.    
• Technical capability from your degree such as software engineering  
• Strong teamwork and communication skills.    
• Willingness to learn, adapt, and embrace new challenges.    
• Natural problem-solvers 
• Commitment to building a career in digital and technology solutions  

Entry Requirements 

On target for a 2.2 and have a relevant STEM degree such as:  

Applied Computer Science  

Computer Engineering  

Computer Networking  

Computer Science  

Unfortunately, we are not accepting any applications for those who are on a student/graduate visa, or who will need sponsorship during the scheme. All applicants will therefore need a full UK Right to Work for the duration of the scheme without this we cannot accept an application. 

 
We are unable to offer Sponsorship for any of our Early Careers Programmes. 

Accessibility support for Candidates:    

BT Early Careers Accessibility - Updated Jan 26.pdf  

Starting Salary   £35,500  

This is a 24-month Graduate position, with a permanent position within BT Group on successful completion of your programme.  

Internal candidates will need to take on Terms & Conditions of this role.  

What’s in it for you? 

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. 
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. 
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. 
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. 
• Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. 
• Volunteering days, so you can give back to your local community. 
• Optional Private Healthcare and Dental, to protect you and your family. 

Ready to Apply   

It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, after this you will attend an in-person assessment centre and have the chance to ask any questions you might have.   

BT Group will never ask for payment during recruitment.

All genuine BT Group communications come from @bt.com emails or jobs.bt.com. Our Security and Legal teams are investigating and working with the authorities to stop this activity.   
Let’s look out for one another and keep our job-seeking community safe. 

We look forward to receiving your application!    

Three Snowhill 

Snow Hill Queensway 

Birmingham 

B4 6WR