Senior Enterprise Architect

Job Req ID:  1313
Posting Date:  22-Sep-2022
Function:  Architecture Solution and Design

Aberdare, United Kingdom

Salary:  Competitive

Senior Enterprise Architect

London, Birmingham, or Manchester


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role typically to single account but could have responsiblitly for a number of accounts which are typically less complex and/or highly visible.


This may be one or more accounts running BT services and/or a business development account pre-sales. 


The key purpose of the role is to to enhance the customer experience and drive profitable growth. The EA is the customers Trusted Advisor on all things technology and design and as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas. 

The EA is accountable for design activities on the account and supports the CSP (Customer Service Principal) directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution. 



  • Be part of the Client Partner’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
  • Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. 
  • The road map drawson the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan
  • Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
  • Provide leadership to the operational teams in moments of major customer jeopardy
  • Ensure technical risks and issues that could impact the service are owned by the appropriate players
  • Create, own and execute regular governance forums – at least quarterly - with the Client Partner and VP 
  • Technical Design to evidence continuous progress against personal goals and account goals
  • May lead a sub-vertical and support the wider team in developing opportunities
  • Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..