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ServiceNow Platform Design & Implementation Lead
Salford, Manchester, United Kingdom
This role is 3 days a week on site in either the Manchester, Birmingham or London offices.
Why this job matters
If your looking to work in the epicenter of ServiceNow within BT, then this is the area to be as you'll be joining the Centre of Excellence team for ServiceNow and the key platform team for BT with over 200 in the team.
This role is focused on building the next generation of technology to support BT's new Value/Volume IT architecture. Founded on agile engineering, DevOps, and cloud-native principles, these software platforms will offer a full set of service management, and assurance capabilities. As a ServiceNow Design Lead, you will underpin brand new modern products and services for BT and help implement BT’s long-term strategy. Specifically, you’ll be designing the solutions for Service Management and Assurance across all CFUs and technology units of BT.
What you’ll be doing
In this role you will have a specific CFU workstream to deliver too, which is mainly networks. There will be an element of delivery responsibility for the project also.
- Service Solutions Architecture: Design and manage service solutions, ensuring they integrate seamlessly with BT's network platforms.
- Best Practices: Follow ServiceNow best practices and justify any deviations from out-of-the-box solutions.
- Collaboration: Work closely with other squads and Enterprise Architects to agree on architecture and design patterns.
- Technical Assessments: Support RFPs and ITTs by conducting proof of concepts for vendor software platforms.
- API Design: Design and specify APIs to build out the Service ecosystem.
- Cloud-Native Architecture: Develop scalable and resilient cloud-native deployment architectures.
- Data Models & Integrations: Design data models and integrations.
- Security: Ensure security by design, collaborating with security leads and engineers.
- Support & Troubleshooting: Support development, DevOps, and testing, resolving any design or code issues.
Skills and Experiences
To be suitable for this role you will have completed a minimum of 4 ServiceNow Implementations. You will also have experience of:
- Excellent knowledge and practical experience of ServiceNow Platform
- Experience in software architecture and solution design.
- Software engineering experience focused on cloud SaaS and web technologies and containerization – with a heavy focus on automation, ATF, and CI/CD practices.
- Experience within an Agile environment, for example, within a SCRUM team.
- Experience developing and deploying software on a Cloud Service Provider such as ServiceNow.
- Solution design experience covering ITSM, CSM and experience in designing and scaling systems.
- Service Mgt Experience with ServiceNow
- Modules - ITSM, CSM, ITOM
Benefits
Competitive salary
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off BT and EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
30% discount for friends and family on EE mobile pay monthly and SIM only plans
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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