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Technical Management Professional
Rajarhat, Kolkata, India
Why this job matters
The role is responsible for providing effective support for projects and operational tasks, handling all relevant issues with minimal guidance from the manager. The individual leads a team of network engineers to support the development of network infrastructure, technology, systems, and information strategies, as well as the evolution of related plans. The position contributes to achieving business objectives, solving business challenges, and driving success by applying industry best practices and technical expertise. This is achieved through the definition of high-level solutions for projects and the development of operational processes and procedures.
The role holder should leverage the expertise of relevant BT-wide professional communities to fulfill these responsibilities, ensuring that knowledge sharing extends beyond the functional boundaries of the role.
The Network Engineering Professional supports the delivery of engineering activities that contributes client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
Roles and Responsibilities
Govern the contractual SLA and BT Service Assurance KPI’s for Netco Model office like FCR (First Contract Resolution ) and MTTR (Mean Time to repair), NPS
Provide analytical and innovative input to projects/operational support tasks as well as support negotiations.
Lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage budget, timescales and quality.
Identification of underlying problems and driving through problem management to resolution (PM)
Assist transformation strategy for a network or technology discipline in own area of expertise
Participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.
Proactively raise improvement opportunities, and own small, incremental bugs to completion. Performing enhanced diagnostics on standard products for complex issues as well as for products that demand specific technical knowledge.
Delivere trainings to SSREs and build active coaching plans with a vision to upskill SSREs.
Skills
L3 Incident Management 24*7
SDWAN Operations Support (VMware, Fortigate, Prisma, Nokia,Viptela,Meraki)
Routing and Switching
Data Center Technologies
Qualifications:
CCNP/CCIE(similar level of knowledge) mandatory.
SDWAN Fortigate,VMware,Cisco(Viptela),Prisma & Agile Connect(Nokia Nuage) etc.
ITIL Foundation highly desirable
Must have advanced skills and experience with most of the following::
At least 7-8 years of relevant experience
Strong IP / Routing Fundamentals: BGP, OSPF,EIGRP etc
WAN Technologies: SDWAN, VPN, QOS, MPLS, VoIP, DMVPN & IPSEC
Strong Layer2/Ethernet Fundamentals: VLANs, Trunking, Spanning Tree, Port-Channels-Redundant connectivity and infrastructure
Good Knowledge of Cloude technologies like AWS, Azure, google will be preferred.
Solution designing and multi-layer troubleshooting
Experience with business continuity, high availability and disaster recovery
Bachelors degree in Computer Science, Engineering or related discipline
Technical knowledge for WLAN products and services including intermediate level knowledge of ISE.
Expert level Technical understanding of architecture and design flows
Strong critical thinking and analytical skills
Good team player, willing to share knowledge with the team
Basic knowledge of security flow and firewalls in the network.
Experience in operation of end to end customer solutions
Highly effective communicator (written & verbal)
Ability to organize and participate in international conference calls and effectively discuss technical issues.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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