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Software Engineering Professional
RMZ Ecoworld, Devarabeesanahal, Bengaluru, India
Why this job matters
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Software Engineering Professional you will be a single point of contact responsible for delivering the changes and fixing issues raised by customers across BT and Corporate Units. The purpose of the role is to interact with stakeholders on a regular basis, to map and understand their requirements keeping the outcome for the business in mind. All delivered in sprints!
What you’ll be doing
• Configure, customize, and implement solutions across ITSM, CSM, CMDB, and integration modules with core expertise in
• Take ownership of assigned projects and tasks, ensuring timely and high quality delivery.
• Apply ServiceNow best practices in scripting, configuration, and solution design to build scalable and maintainable implementations.
• Develop and maintain a healthy CMDB aligned with CSDM standards, ensuring accurate service mapping and data integrity.
• Build and support integrations with telecom OSS/BSS, CRM, ERP, monitoring tools, and other enterprise systems using IntegrationHub, APIs, and spokes.
• Write and maintain scripts (JavaScript, Glide APIs, Flow Designer) to extend platform functionality.
• Collaborate with business stakeholders to translate requirements into effective ServiceNow solutions.
• Stay updated on AI, automation, and innovation trends, and explore ways to incorporate them into ServiceNow solutions.
• Document solutions, share knowledge, and support team members when needed.
• Collaborating with cross-functional teams to identify and prioritize business requirements
• Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
• Staying abreast of emerging trends and technologies in ServiceNow ensures your success.
The skills you’ll need
• 6–8 years of experience working with ServiceNow primarily in ITSM.
• Good Exposure to CSM, CMDB, and integrations, Gen AI and Now Assist.
• Strong hands on scripting skills (JavaScript, Glide APIs, Flow Designer, IntegrationHub).
• Proven experience in delivering multiple successful implementations.
• Deep understanding of ServiceNow best practices, CSDM framework, and CMDB design.
• Ability to work independently, take ownership, and drive outcomes.
• Strong problem solving skills and ability to work across diverse modules.
• Excellent communication and collaboration skills.
• System Integration (SOAP, Restful)
• React, Javascript, NODE.js, Python
• Databases like MySQL, Postgress, etc
• Basic understanding of cloud technologies
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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