Project/Programme Manager

Why this job matters

In this role you’ll project manage the judicious transformation of BT’s Colleague facing Digital Workplace IT Service, Engineering, Collaboration and Office capability. You’ll be part of a wider team of project management leaders who are realising our vision to make BT a digital, lean-agile company, and you’ll be delivering our public and internal commitments.
The role holder will be liable for the end to end delivery of the Digital Workplace capability and service transformation project(s) aligned to horizontal capabilities, ensuring these are delivered to concur timeframes, quality targets and within budget.
Day to day, you’ll spend your time project managing the modernization of products and services for colleagues right across BT. You’ll unlock new ways of working for BT colleagues, making it easier to create better value for shareholders and customers. You’ll also manage the judicious planning (people, process, technology, data, costs) of end-to-end persona-based experiences, resulting in improved productivity and collaboration right across BT.

What you’ll be doing

•    May involve project managing the judicious business case for transformation,  including elements of scope, outcomes, problem statements, financials, options/gap analysis and benefits in collaboration with SMEs and key stakeholders
•    Liable for managing the end to end delivery of the Digital Workplace elements as part of the wider project, ensuring these are delivered to concur timeframes, quality targets and within budget.
•    Responsible for setting the direction of the project and ensuring there is a clear plan in place.
•    Responsible for establishing and deploying project governance and adherence to regulatory commitments.
•    Responsible for controlling the project to the concur business case assuring any scope and change management is managed effectively. 
•    Responsible for tracking and managing resolution of project issues and risks. 
•    Responsible for managing stakeholders both across BT and externally, ensuring full understanding of the requirement of the project and expectations of key stakeholders and sponsors.
•    Responsible for ensuring an appropriate communication plan is in place for launch / introduction of any new service, product or process.

•    You will identify gaps and work with the business to get them resolved by the right people, without losing your own wider view and responsibilities. 
•    You will remove blockers and break down barriers where-ever you encounter them, taking ownership as necessary to ensure timely resolution
•    Drive the team to deliver using strong agile project management skills, including governance optimisation and risks / dependencies
•    Focus on your career development by adopting lean-agile values, principles and behaviours

Skills Required

•    Project Management – Role holder needs to be able to manage across the individual workstreams within the respective project(s).  This involves applying Project Management expertise including planning, risk and issue management, reporting, resource management and financial planning/budgeting.
•    Systems thinking - You provide support to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.
•    Strong Stakeholder management, with the ability to hold others to account, align and influence
•    Storytelling with data by drawing on data and insights, using analytical techniques where appropriate, and distilling technical information to communicate simply to business audiences
•    Able to lead and motivate cross functional teams to ensure delivery to cost, quality and time 

Experience

MANDATORY 
Role holder will need 5-10 years experience of managing large, complex technical delivery projects
•    Stakeholder management – To Director and occasionally Managing Director level. Can position and manage key stakeholders across the organisation, drawing on data and analytical techniques where appropriate, and communicate this to business audiences
•    Communications – Ability to communicate and tell a story to all levels within a corporate workplace
•    Leadership – Comfortable managing people either in matrix environment or direct line management
•    Familiarity with Collaboration and Office technology capabilities
•    JIRA experience – running projects / programmes

PREFERRED
•    Agile / Scrum Qualification
•    Product focus Agile practices 
•    ServiceNow Capability Experience
•    M365 Experience