MDM Engineering Manager

Why this job matters?

The MDM Engineering Manager synchronize the execution of the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.

What you’ll be doing?

- Manages and coaches teams of software engineers driving the engineering organisation's ability to deliver high quality code on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation's capabilities.
- Oversees the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short term impact with long-term transformation.
Monitors, manages and ensures timely releases from teams by driving compliance with key release quality metrics.
- Consults on complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex solutions (e.g., relating to new, untested technology and/or large-scale impact of products).
- Drives the implementation of the defined technical roadmap to meet the needs of the business, engineering team, and partner teams.
- Implements, engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and improvement.
- Takes a managerial and influencer role in the software engineering function, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and applications.
- Develops 'best-in-class' engineering for services by ensuring that the services and the components are well-defined and modularised, secure, reliable, diagnosable, actively monitored and reusable.
- Oversees the implementation of new architectures, standards, and methods for large-scale enterprise systems, proactively removing blockers from the team's work.
- Researches, designs and writes new software and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of software engineering responsibility, such as avoiding and reducing technical debt.
- Performs complex debugging and troubleshooting of critical issues throughout the development process.
- Supports the implementation of new architectures, standards, and methods for large-scale enterprise systems.
- Synchronize the evaluation and implementation of high-quality tools and automation processes to support continuous delivery and developer productivity.
- Builds and maintains an engineering culture that fosters innovation and creativity while delivering high quality products with predictability and reliability.
- Champions, continuously develops and shares with team knowledge on emerging trends and changes in software engineering.
- Assist the optimal management of partners and 3rd party providers and cross functional engineers for delivery in time and within budget. 

The skills you’ll need to succeed

Technology & Architecture

Microservices/Service-Oriented Architecture: Builds modular software systems with single-function components and clear interfaces.
Cloud Computing: Utilizes remote servers over the internet for scalable data storage, management, and processing.
Technology Strategy: Aligns IT infrastructure and services with business goals using strategic tools and methodologies.
Technology Governance: Establishes processes to ensure IT is used effectively to meet organizational objectives.

Software Development & Delivery

Agile Development: Employs iterative methodologies with evolving requirements through collaboration in cross-functional teams.
Software Development Lifecycle (SDLC): Applies structured processes to design, develop, and test high-quality software.
Continuous Integration/Deployment (CI/CD): Automates testing and deployment to streamline code changes and delivery.
Software Testing: Evaluates software quality to inform stakeholders and ensure reliability.

Business & Process Optimization

Business Analysis: Assesses current business states and future needs to recommend strategic improvements.
Business Process Improvement: Redesigns workflows to enhance performance, quality, and speed.
Project/Programme Management: Manages projects through initiation, planning, execution, and closure phases.
Change Management: Guides teams and organizations through transitions and transformations.

People & Culture

Capability Building: Upskills teams, introduces new processes, and fosters collaboration and innovation.
Culture Building: Shapes organizational values, expectations, and practices to guide behavior.
Talent Management: Identifies and nurtures talent to support organizational effectiveness.
Performance Management: Creates environments for optimal employee performance through feedback and alignment.
Inclusive Leadership: Promotes diverse thinking to enhance team success and inclusive practices.
Growth Mindset: Encourages continuous learning and development of skills and abilities.

Decision & Leadership

Decision Making: Collects and analyzes information to evaluate options and make informed choices.

Experience you’d be expected to have

- 10+ Years of previous experience in managing and leading the design, engineering and development of near real-time software solutions.
- Experience and strong knowledge of the Master Data Management (MDM) discipline within the Telecom Industry.
- Track record of practice in working in a DevOps and agile way / Versioning / Automation / Defect Management.
- An expert in agile methodology and practice. 
- Experience working with diverse data sources and enterprise systems.  
- Experience implementing and monitoring quality metrics. 
- Hands-on experience delivering consistent MDM data availability in the Telcom Industry
- Experience feeding downstream systems through near-real time focus, robust API integration and Kafka streaming.
- Excellent understanding of data ingestion processes.
- Stakeholder management based on data quality assurance within the MDM domain.
- Knowledge of Cloud cost estimation and optimisation with measurable cost savings.
- Expertise in incident and change management with an excellent understanding of approval workflows and their execution.
- Experience working in sunsetting legacy systems by identifying key features for their migration.
- Hands-on experience in MDM proprietary tools, e.g. Reltio (Technical certification is a plus).

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.