Content Designer

Job Req ID:  10496
Posting Date:  25-Jan-2023
Function:  Software Engineering

RMZ Ecoworld, Devarabeesanahal, Bengaluru, India

Salary:  Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About the role

As a content designer for BT, you’ll be expected to be the objective voice of our users and always put their needs first, especially when designing brilliant content. You’ll be responsible for helping users step through and navigate our journeys, allowing them to find the information they need in the simplest, smartest way possible.  
Working in agile teams, you’ll play a critical role in shaping user journeys within the various digital products and services we offer and be adept at using evidence, data and research to inform decisions and change things for the better.
As an active member of the content design community, you’ll champion our content design practice and be enthusiastic about promoting a user-centred way of working within the team and beyond.  
Working at BT is an opportunity to work in a genuinely customer-obsessed environment. You will be given the tools to succeed in an environment that promotes a user-centred way of working, designing personal, simple and brilliant content. 
Read more about the Design team at BT.

What you’ll do

•    Design content that meets user needs and is optimised for our digital products
•    Work in a multidisciplinary, agile team to develop the end-to-end user experience
•    Work closely with stakeholders to understand business needs and ensure our content is evidence-based, user-centred and continually optimised 
•    Use discovery and user research methods to identify pain points and user needs. 
•    Take responsibility for legal and regulatory governance and compliance of your content. 
•    Build, edit and publish content in our CMS platforms
•    Be a design team representative and ensure and advocate a user-centred approach to all the content you create.

Skills and Experience

•    Proven experience in user-centred content creation and strategy 
•    Ability to map customer journeys and use insights to identify pain points and user needs  
•    Experience working with agile, multi-disciplined teams in a fast-paced environment
•    Understanding of content publishing processes and various content management systems
•    Experience in using data and insights to inform decisions and improve content 
•    Knowledge or experience in designing for inclusivity and accessibility.

Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..