CDM Expert

Recruiter: Samradhi Tripathi

Hiring Manager: Debojyoti Bhowmik

Career Grade: F

Internal Closing Date: 26- August-2024

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Purpose Of Role:

Inventory Data Management and Governance of the Contract across full workflow journey of Inventory Life-Cycle

Key Responsibilities:

• Inventory Data Management and Governance for Contracts: Fetching reports from various BT monitoring systems & Keep Inventory Clean portal (using automation/macros) to ensure the Inventory Data are being captured and monitored as per the business requirement
• Attribute Mapping between Customer Inventory and BTGS Inventory attributes: To understand the business requirement and incorporate the same into the various BT systems involved during the end-to-end order journey. Knowledge over E2E systems and Inventory data flow is necessary
• Implements ways to continuously improve and optimise working processes within the area of customer service
• Manage stakeholder sand customer relationships
• Manages identified issues to assess their business/customer impact and determine broader implications
• E2E Process Improvement across Inventory: To understand the E2E inventory data flow and advising the design teams to reduce/remove the redundant processes involved in the overall process.
• Working closely with the systems teams to enable any required changes to encounter any issues faced as part of day-to-day delivery
• Generating customised reports pertaining to each customer / contract basis the requirement from the Oracle environment using SQL queries

Qualifications:

• 2-3 years’ experience in either a Telecom or Analysts domain.
• Graduate (minimum 3 years college level) education preferable B.Tech.
• Highly Numerate, exceptional understanding of MS Excel, SQL, Tableau.
• Good written and spoken English.
• Competence in Windows based tools (Outlook/Word/Excel)

Skills/Experience:

• Proficient in Microsoft Office applications (Excel, Access, VBA, PowerPoint, Word, Power BI etc.)
• Good knowledge of SQL & Business Analytic tools
• Being able to work in a team as well as an individual contributor
• Being able to take ownership if tasks assigned and complete them on time, escalate early to the management
• Experience in working in a diverse and fast paced work environment