Software Engineering Specialist

What you’ll be doing

Technical Knowledge of Applications:

•  Understanding the applications you are supporting, including their architecture, data flows, and dependencies.

Incident Management and Troubleshooting:

•  Ability to quickly diagnose issues and identify root causes using logs, monitoring tools, and user feedback.
•  Respond to incidents, troubleshoot system issues, and restore services as quickly as possible.

Log Analysis and Monitoring:

•  Analyse system logs and event data to detect and resolve operational issues.
•  Set up and maintain logging and alerting mechanisms to notify the team of critical issues.

Deployment and Change management:

•  Deploy new applications, updates, patches, and configuration changes in production and non-production environments.
•  Participate in the change management process, including planning, reviewing, and executing changes in production environments.
•  Ensure that changes are tested, documented, and rolled out with minimal impact on operations.

System and Application Support:

•  Ensure that systems are reliable, available, and performant.
•  Provide technical support for applications, operating systems, and server environments.
•  Work closely with development, QA, and other operational teams to support software releases and resolve production issues.

Databases Administration:

•  Understanding of database systems like Oracle and Timesten.
•  Writing SQL queries, troubleshooting database performance issues, and understanding data relationships.
• Scripting and Automation:
•  Use tools like Ansible, Chef or Puppet for automated deployment and configuration management.
•  Develop scripts (using Shell, Python, PowerShell etc.) to automate routine operational tasks, such as backups, monitoring, and reporting.
•  Continuously look for opportunities to reduce manual effort and increase efficiency.

Backup and Disaster Recovery:

•  Manage backup processes, ensuring data integrity and availability.
•  Participate in disaster recovery planning and testing to ensure systems can be restored in case of a failure.
• Documentation and Knowledge Management:
•  Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.
•  Update knowledge base articles to assist with issue resolution and to provide guidance to other team members.

Capacity Planning:

•  Monitor and assess system capacity, recommending and implementing changes to accommodate growth.
•  Plan for scaling of systems to handle increased load or new business requirements.

Collaboration with Cross-Functional Teams:

•  Work with development, QA, and other operations teams to ensure coordinated support for applications and systems.

User Support and Communication:

•  Provide support to end-users and internal teams, resolving technical issues and answering queries.
•  Communicate effectively with stakeholders, providing updates on system status and incident progress

On-Call and Rotational Shifts:

•  Participate in on-call rotations or shifts to provide support for live applications.
•  Be available to respond to high-priority incidents and outages outside of normal working hours.    

The skills you’ll need to succeed

•  In depth Knowledge of Bash, python scripting
•  Understanding RDBMS, Maven, NPM, Gradle
•  Hands on experience with Apache, oracle Weblogic and Wildfly Server
•  Experience with Linux and TCP/IP. Familiar with debugging things from processes, services, IP, UDP/TCP, routing, firewalls, user permissions, filesystem, DNS, package management.
•  Hands on experience with Oracle database, timesten database.
•  Preferred: Basic understanding of networking.
•  Command of Linux OS environment, command line, tools, user management, networking, with hands on experience
•  Strong customer service skills with a focus on resolving user issues effectively and maintaining a positive user experience.
•  Ability to stay calm and professional under pressure, especially when dealing with frustrated users.
•  Strong verbal and written communication skills to interact with technical and non-technical stakeholders, including end-users and developers.

Experience you’d be expected to have

MANDATORY

•  Linux: 8+ years
•  Basic knowledge of TCP/IP, HTTP protocol including TLS: 8+years
•  Ansible: 3+ years
•  Networking Knowledge: 3+ years
•  Bash, Python scripting: 3+ years
•  Oracle Database: 5+ years

PREFERRED

•  Maven, Gradle, NPM: 3+ years
•  Oracle Timesten database: 3+ years
•  Apache Webserver: 3+ years
•  Git or Git Lab: s3+ years
•  Docker: 2+ years
•  Experience with ticketing systems like JIRA, ServiceNow.