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Network Engineering Professional

Job Req ID:  48980
Posting Date:  23 Jul 2025
Function:  Software Engineering
Unit:  Networks
Location: 

Outer Ring Road, Bellandur, Bengaluru, India

Salary:  Competitive

Carrer Level: E

Why BT
We’ve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s firs telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this job matters

We are seeking a detail-oriented and proactive Network Engineering Professional to join our Global Accommodations Front-Office. This role is essential in ensuring smooth operations by supporting both our regional managers and internal customers. If you thrive in a structured environment, enjoy problem-solving, and have a passion for operational excellence, we’d love to hear from you.

What you’ll be doing

  • Client Support Coordination

    • Manage and respond to client inquiries via email and internal systems.
    • Track and follow up on service requests to ensure timely resolution.
    • Maintain accurate records of client interactions and support activities.

  • Operational Support

    • Assist regional managers with administrative and logistical tasks.
    • Prepare and maintain internal documentation, reports, and dashboards.
    • Monitor service-level agreements (SLAs) and performance metrics.

  • Data Management

    • Collect, validate, and input data into internal systems.
    • Generate and distribute regular reports for internal and external stakeholders.
    • Identify and correct data inconsistencies or gaps.

  • Process Improvement

    • Support the development and optimization of internal workflows.
    • Contribute to the documentation of standard operating procedures (SOPs).
    • Recommend and implement improvements to enhance efficiency and accuracy.

  • Cross-Functional Collaboration

    • Coordinate with front-office teams to ensure seamless communication and task handoffs.
    • Liaise with IT, finance, and other departments as needed.
    • Participate in team meetings and contribute to shared goals.

  • Compliance and Quality Assurance

    • Ensure adherence to internal policies and industry regulations.
    • Conduct routine checks to maintain data integrity and service quality.

What We’re Looking For

  • Strong organizational and time management skills.
  • Excellent written and verbal communication.
  • Proficiency in Microsoft Office Suite (especially Excel and Teams).
  • Experience with data entry, reporting, and administrative support.
  • Ability to work independently and collaboratively in a global team environment.
  • Attention to detail and a proactive approach to problem-solving.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

 

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