Senior Manager - Key Programme Lead

Why this job matters

The Senior Manager leads the planning, execution and delivery of complex projects/programmes through all specific phases, in alignment with BT Group strategies and external customer contractual requirements. The role requires working with major UK customers, including BAE, delivering large-scale projects worth up to £170 million annually.

You will provide leadership and direction while partnering with BT Group and executive stakeholders within a single or across multiple business units. You will also lead and deliver complex transition and transformation programmes for some of the largest companies in the UK who have partnered with BT.

The successful candidate will need to be eligible for National Security Clearance Vetting to SC or NPPV3 level as a minimum.

What you’ll be doing

• Lead an integrated team to deliver end-to-end projects/ programmes ensuring a measurable commercial benefit, deliver on time, within budget and to agreed quality criteria from conception through to market launch and transition into operations. Mentor and coach experienced professionals to develop current and future team capabilities.

• Investigate and identify commercial obligations, risks and interdependencies defined within external delivery contracts and shapes the project/programme governance to manage those elements. Proactively identifies and manages risk, regulation and uncertainty in all short and long-term decisions

• Oversees a range of projects/ programmes interfacing with a diverse set of internal and external customers, gather and refine requirements, work closely with the engineering team to translate requirements into plan, and drive execution. Lead issue escalations, project risks, dependencies and project changes, ensuring timely intervention and communication to stakeholders.

• Lead the influence of stakeholders inside and outside of BT Group through collaborative working with business unit partners and corporate support teams to drive strategy execution and partner on segment or functional strategy projects. Drive project and programme communication with stakeholders with timely reporting on performance and where decision making is required.

• Lead the implementation of continuous improvement opportunities to improve the Project/Programme Management & PMO team processes, e.g., agile methodologies such as LEAN, Six Sigma. Shape change management processes and tools as needed to create a strategy to support adoption of the changes required by a project/ programme or initiative.

The skills you’ll need

What we would like to see on your CV

• Proven background in Programme Management operating at Senior Manager level, with a track record of managing programmes reporting to C-suite Directors. Able to develop strategies and policies by analysing the impact of internal and external factors, seeking consultation from relevant stakeholders. Previous telecoms experience is not mandatory but experience of delivering extensive public or private sector Programme Management, Project Management and Service Transitions is essential.

• Excellent experience of establishing policies and documentation for maintaining, developing, managing, and controlling the schedules for time and resources for the completion of the project. Experience of preparing subjective and formal reports that present the objectives, processes, and results of technical work.

• Excellent leadership skills with evidence of being a role model within a business. Ability to build and develop talent and leverage diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products.

• Ability to gather information, analyse different scenarios, assesses alternative resolutions to reach a decision. Experience of applying organisational policies and procedures to manage and control organisation processes.

• Demonstrable experience of continuous improvement and organisational transformation. Able to Implement a strategy for change management activities to achieve the business strategy and continuously thrive to improve products, services or processes.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 15% on target annual bonus

• Private Healthcare for self & family

• Company car or £5,500 cash alternative

• X4 Salary Life Assurance

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks paid carer’s leave

• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice

• World-class training and development opportunities

• Discounted broadband, mobile and TV package

• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.