Quality Manager - ESN

Why this job matters

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country.  ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to the official supplier providing mission critical and trusted communications for Britain’s Emergency Services. The ESN will replace the existing Airwave network and building upon on EE’s existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users.

The network is a crucial part of ESN and will enable emergency services teams to communicate effectively with colleagues. The ESN Quality Manager will be responsible to ensure that our processes work brilliantly across EE/BT, helping to ensure that our network performs at its best for the emergency services users. You will be responsible for the successful attainment of quality targets and a key driver of operational improvements where required.

The successful candidate will be cleared to BPSS (or equivalent) as a minimum.  You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV).

What you’ll be doing

•    Ensure all ESN impacting processes are integrated into the ESN Quality Management System (QMS) and are subject to the assurance framework
•    Deliver the QMS process maturity and control targets as defined by the ESN strategy and drive a zero-tolerance approach to missed compliance
•    Maintain an effective governance structure across all levels within the organisation to deliver the highest possible quality standards for the service - think ‘mission critical’ 
•    Be accountable for ESN’s ongoing certification of the ISO9001:2015 Standard. Support Group Quality and external audit requirements for surveillance and recertification when required
•    Define and implement business improvements to continuously improve the service for the end users, ensure that excellent Risk and Issue Management is in place  

The skills you’ll need

What we would like to see on your CV

•    Proven experience in the deployment and management of ‘Quality Management Systems’ including process integration, audit planning, audit execution, control framework management, process scoring, reporting, and governance
•    Deep understanding of ISO9001:2015 Standard, and Quality Management Systems including audit and control assurance management. Detailed understanding of the ‘three lines of defence’ assurance framework and assignment of accountability across the spectrum
•    Qualified as a minimum to Lead Auditor level and hold excellent knowledge for audit execution, and business value add from the activity. Qualified as a minimum as Lead Auditor and hold excellent knowledge for audit execution, and business value add from the activity
•    Proven communication and stakeholder management skills, able to influence people at all levels within the organisation using data and supporting evidence to ensure ‘quality’ outcomes for the ESN service
•    Excellent understanding of mobile network architecture, and operational network management processes
•    It would be desirable if you were Six Sigma certified and hold previous experience of working on complex HMG/3ES programmes
 

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•    10% on target annual bonus 
•    BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
•    X4 Salary Life Assurance
•    Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
•    25 days annual leave (not including bank holidays), increasing with service
•    From January 2025, equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•    Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•    24/7 private virtual GP appointments for UK colleagues
•    2 weeks paid carer’s leave 
•    World-class training and development opportunities
•    Option to join BT Shares Saving schemes
•    Discounted broadband, mobile and TV package
•    Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.