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Principal ServiceNow Engineer

Job Req ID:  48100
Posting Date:  30 Jun 2025
Function:  Software Engineering
Unit:  Digital
Location: 

New Bailey, Manchester, United Kingdom

Salary:  Competitive, with great BT benefits!

Hybrid 3 days a week together out of our Manchester, Leeds, Birmingham, Bristol, Belfast, or London offices (flexible 2 days remote wherever). 

Why this job matters

Join ss as a ServiceNow Platform Engineering Principal!

Why This Job Matters

At BT, the ServiceNow Platform is a cornerstone of our digital transformation, supporting every aspect of our business—from customer interactions to colleague collaborations, and from Networks to HR. This platform is pivotal in enhancing how we deliver services and support to our customers and colleagues, driving efficiency and innovation across multiple areas within BT.

As a hands on software engineering lead for the ServiceNow Platform, you will play a crucial role in shaping the future of our digital landscape. You will define and own the engineering patterns and guardrails for our diverse, federated squads that serve various business areas. Your expertise will guide the most complex, platform-wide engineering initiatives, ensuring excellence at every level across the ServiceNow environment within BT Group.

Join us and be part of a team that is at the heart of digital transformation, making a real difference in how we connect and serve our customers and colleagues. This is your opportunity to lead, innovate, and drive engineering excellence in a dynamic and inclusive environment.

What you’ll be doing

  • Defining and maintaining relevant ServiceNow engineering patterns and standards to deliver scalable, reusable system components with minimal customisation across BT.
  • Ensuring the highest engineering quality within the Centre of Excellence (CoE) by conducting regular code reviews, implementing rigorous testing protocols, and fostering a culture of precision and excellence among the engineering team.
  • Governing the platform's technical implementation, ensuring alignment and coordination across various deliveries from different federated delivery teams.
  • Assessing engineering requirements across value streams to identify necessary implementations in the service assurance space to achieve our service goals.
  • Leading the ServiceNow Engineering community across BT, driving collaboration, best practices, and continuous improvement beyond the CoE.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 
 
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 
 
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  
 
Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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