Apply now »

Data Science Professional

Job Req ID:  52422
Posting Date:  23 Oct 2025
Function:  Data & AI
Unit:  Digital
Location: 

New Bailey, Manchester, United Kingdom

Salary:  Competitive with Benefits

Recruiter: Molly Lees

Hiring Manager: Ghanasham Apte

Career Grade: E

Locations: London, Manchester , Bristol - Hybrid 3 days on site

Internal Closing Date: 31st October 2025

Why this job matters

As a vital member of the Data Science team within Digital, you’ll harness the power of data to transform customer service. You’ll play a pivotal role in building in-house expertise and delivering cutting-edge solutions that drive real impact for both our business and consumer CFUs.

What you’ll be doing

  • Supports the exploitation of data from key customer service domain datasets, including call logs, customer interaction records, feedback forms, and service ticket histories.
  • Coordinates the development and implementation of custom data models, intelligent algorithms, and AI solutions specifically tailored to customer service data sets, enabling enhanced automation, predictive analytics, and improved customer experience.
  • Executes projects under the guidance of the Senior Data Scientist, utilising machine learning algorithms and generative AI technologies—including chatbots, virtual assistants, and automated response systems—to achieve improved efficiency and tailored customer service results.
  • Champions, continuously develops, and shares knowledge with the team regarding emerging trends and advancements in machine learning, artificial intelligence, and generative AI technologies relevant to the customer service domain.

Skills

  • Programming and Scripting – Exposure to Big Query, Python
  • Artificial Intelligence and Machine Learning – Exposure in developing and implementing custom data models, intelligent algorithms, and AI solutions, including knowledge of relevant frameworks and technologies.
  • Curiosity and a passion for exploring data-driven questions
  • Strong problem-solving skills, with the ability to identify issues and deliver innovative solutions
  • Programming and Scripting: Experience with Big Query, Python, and/or R, demonstrating entry to intermediate level proficiency in both compiled and interpreted languages for data analysis and solution development.
  • Artificial Intelligence and Machine Learning: Exposure to developing and implementing custom data models, intelligent algorithms, and AI solutions, with familiarity in frameworks such as scikit-learn.
  • Problem-Solving: Proven ability to identify issues and deliver innovative, data-driven solutions to enhance customer service outcomes.
  • Analytical Skills: Strong curiosity and passion for exploring data-driven questions, with experience in time-series modelling, numerical algorithms, geospatial analytics, and the interpretation of complex datasets.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Direct share scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV with TNT Sports and NOW Entertainment
  • 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Apply now »