Senior Technical Delivery Manager

Job Req ID:  1250
Posting Date:  22-Sep-2022
Function:  Business Services & Operations

Martlesham Heath, Ipswich, United Kingdom

Salary:  Competitive with benefits

Job Locations

Ipswich (Primary)


About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.


Why this role matters

This job matters as it has a key focus on delivering commercial technical delivery outcomes whilst creating a culture of continuous development that nurtures a world class Technical Delivery Organisation. It is key to delivering positive, successful customer experience and value. It is accountable from the business scoping through to enablement of benefits realisation which along with TLR / TLC plan with Finance, year on year efficiency plans and overall business unit organisational health.


Main responsibilities 

  • Manages a team to deliver complex and large scale technology development and solutions that provide business value and meet customer requirements, encouraging team’s use of innovative approaches and tools to solve high impact, complex problems.
  • Applies technical expertise to provide direction and make commercial decisions focused on wider converged technology lifecycle, setting roadmaps and defining and driving towards a desired future state & ensuring BT can reliably trade.
  • Drives team’s understanding of customer and user centric technical process design, driving and implementing improvements to enhance the customer and user experience.


Main skills/experience required

  • Able to establish and maintain internal and external stakeholder relationships and facilitates mutually beneficial negotiations to develop solutions, ensuring they meet current and emerging business and technical needs.
  • Able to manage long term changes and adapting the unit in line with the business. Be able to transform delivery to improve and reduce cost and b confident in managing changes to major products or releases. 
  • Must be able to proactively solve business problems that deal with uncertainty e.g. demand profile planning including location, skill and resource. Also some problems will be multi-platform wide, impacting multiple services or cross-portfolio solutions.
  • Experience in leading teams encompassing the full employee lifecycle. Resource & skills identification, succession planning and matrix managing for multiple disciplines including having experience in TLR/TLC planning. 

  • Experience of performing release and delivery management for a CFU for at least 2 years with ability and evidence of driving transformational change to improve quality, delivery throughout and customer outcomes.


About British Telecom
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..