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Why this job matters
Critical customer (NatWest) – New contract for BT in 2020.
Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services
Contributes to NatWest vision and strategy
What you’ll be doing
Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira)
Communicate and collaborate across multiple disciplines and stakeholders.
Develop and operate systems and applications that provide core network services.
Participate in service projects, architecture and planning for core network services.
Support for network service design and troubleshooting.
Identify service and cost improvement opportunities to make platform operations more efficient
Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan
Work collaboratively with the hosting services platform, security and business teams to ensure that datacentre changes are deployed effectively and efficiently
Provide escalation support to the Network Operations team as required
3 shifts will cover 24x7.
Early shift – 6am-3pm
Regular shift – 1pm-10pm
Late shift – 9pm-6am
Skills
Operate in a flexible DevOps environment as directed by NatWest that replaces traditional Operations, Projects and Engineering disciplines
Solid customer relationship management – ability to work with at levels
Strong people skills – identify and highlight the positives to deliver world class customer service
Strong understanding and appreciation of the relationship between BT and our customers
solid grasp of emerging tech cloud based security elements.
Behave as the conscious of the customer whilst protecting the BT and NatWest brand and driving improvements
Tenacious with a strong ability to persuade and influence client and stakeholder relationships
Experience of working in the financial and banking sector preferred but not essential
CCNA/CCNP qualified or equivalent level of experience
Experience working within an enterprise DC network environment - Required
Core Network Protocol support – BGP, OSPF, Spanning-tree & L2 over L3 encapsulation technologies, OTV, VxLAN, VRF
Cisco Platform Support – IOS 6500, ASR’s, ISR’s, Nexus 2K, 6K & 7K & Cisco ACI 9K
Experience of Cisco ACI and/or VMware, Exposure to a live environment, design, support and maintenance - Required
Developing, maintaining, and supporting networks in NSX/NSX-T - Required
Using NSX, vRA, and vRO to automate and simplify tasks - Required
Providing security and network support for networking and firewall services.
Supporting the operations and maintenance of the VMware virtual infrastructure - Required
Knowledge of ServiceNow – Desirable
Python/Ansible - Desirable
Experience you would be expected to have
Describe the experience that an individual in this role is likely to have.
Strong understanding and appreciation of the relationship between BT and our customers
Behave as the conscious of the customer whilst protecting the BT brand and driving profitable growth
Extensive experience of working in complex Network security
Incident and problem management experience
Experience driving efficiencies in change and incident management
Strong communication and collaboration skills, and experience managing by influence
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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