PMO Professional

Why this job matters

This role is responsible for providing PMO support services to complex customer contracts within Business. You will help reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction, and supports senior Programme & Project managers. Ensuring that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.  

What you’ll be doing

1. Set up or work with in existing governance structure for Risk and Issues, Planning Dependency and Milestone Management, Financial Management, Content and Documentation, reporting internal and external.

2. Work closely with Project Managers to ensure that project reporting deadlines are met, and project documents are updated accurately, stored on the relevant public/team folders and reflect accurate status ensuring clear understanding of progress for open/live projects.

3. Provision of reports to support the project management process, including status reports/updates to the customer

4. Creation and ownership of the project RAID log.

5. Creation and ownership of any other project or programme related trackers used for reporting to key stakeholders both internally and externally

6. Schedule delivery resource in line with agreed plans for implementation and provide clear work instructions to those resources (internal or external 3rd parties) to facilitate smooth delivery and minimise revisits or additional internal costs

7. Escalation point for Level 2 Team Members, to provide guidance and direction to newer members of the team where needed.

What we'd like to see on your CV

• Previous PMO experience is desirable.
• Able to engage with a wide variety of stakeholders (at peer level) to carry out the functions of the role. Maintain close liaison and strong relationships with key stakeholders in the operation of project delivery.
• Great attention to detail and willingness to work within a fast paced and demanding environment.
• Previous Document Management experience would be preferable.
• SharePoint, Microsoft Excel and PowerPoint skills. Microsoft Project skills also desirable but not essential.
• Knowledge of Programme and Project Management, Service Management and Design (desirable).
• An externally recognised qualification, such as PRINCE2 or equivalent would be desirable.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus 
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave:  receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave 
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.