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Tools Management Professional
Dundahera, Sector 21, Gurugram, India
Job Req ID:
Posting Date:
Function:
Location:
Salary:
Why this job matters
Responsibility
1.Hands-on experience and admin knowledge of Splunk and Dynatrace tools.
2.Good knowledge of Linux environment.
3.Aware of ITIL processes.
4.Root cause analysis and Problem-solving skills.
5.Basic of database/SQL
6.Basics of Networking Skills - network devices, protocols
Experience in working with the following tools:
1.EMC SMARTS
2.EMC Ionix
3.Network Configuration Manager (NCM)
4.Prognosis
5.SevOne
6.Any other Event management tools (SNOW, BMC etc.)
7.Net Brain
Also, should have good hands on powerpoint, excel and word.
Key Responsibility:
Support Event management function in Model office
Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
Provide Event management Support capabilities: -
Support TCAP team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
Support investigation of service and component capacity issues.
Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
Conduct diagnosis in support of Service Desk, Problem management team
Support problem investigations
Support development of permanent solution
Produce housekeeping tasks
Identify performance issues
Highlight the automation process gaps and work with CTIO to fix the same.
Model options for tuning
Participate in change on Service assurance tools and approve the same.
Conduct investigation and Identify issues and opportunities
Optimize event monitoring rules and correlation approach
Organize regular customer meetings.
Input to governance function of event management
Ensures that appropriate Model office product standards.
Contribute to the Event Management process and its operation and perform defined Event management tasks.
What you’ll be doing
1. Supports the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines), helps to elevate the organisation using best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform solutions using Amazon Web Services Cloud, infrastructure as code (IaC), GitOps, and container technologies
2. Supports teammates and engineering teams to identify and implement requirements for building a high-end developer experience enabling quick, autonomous, and secure delivery of production changes
3. Supports the maintenance of monitoring tooling used to optimise systems for uptime, performance, and reliability
4. Executes tests to investigate how the infrastructure handles failure and scaling
5. Supports the execution of approaches that scale systems sustainably through automation mechanisms and evolves systems by pushing for changes that improve reliability and velocity
6. Supports the delivery of infrastructure as code software to improve the availability, scalability, latency, and efficiency of services
7. Executes quality control/quality assurance on new clusters and software deployments
8. Supports the operation and management of distributed storage architecture
9. Monitors queue and support processing to support in the identification of early warning of support issues
10. Supports in the implementation of ways to improve working processes within the area of site reliability engineering responsibility, such as contributing to the design of continuous integration/continuous delivery systems
The skills you’ll need
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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