Tools Infrastructure Engineer

Why this job matters

Provision of service & infrastructure event management support and evolution.

Roles and Responsibilities

Support Event management function in Model office 
Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
Provide Event management Support capabilities: - 
    Support TCAP team through tools inputs to: Support scoping and costing of options to resolve business capacity issues. 
    Support investigation of service and component capacity issues.
    Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
    Conduct diagnosis in support of Service Desk, Problem management team 
    Support problem investigations 
    Support development of permanent solution 
    Conduct housekeeping tasks
    Identify performance issues
    Model options for tuning
    Participate in change on Service assurance tools and approve the same. 
    Conduct investigation and Identify issues and opportunities
    Optimize event monitoring rules and correlation approach
Ensures that appropriate Model office product standards.
Contribute to the Event Management process and its operation and perform defined Event management tasks.

Skills

Experience in working with the following tools:
    EMC SMARTS
    EMC Ionix 
    Network Configuration Manager (NCM)
    Prognosis
    Nagios
    SevOne
    Any other Event management tools (SNOW, BMC etc.)
Experience and deep understanding of Linux Operating Systems
General understanding of Virtual Servers managed in VMware vCentre environments
Understanding and use of analytical tools, techniques and behaviors
Experience in working with the Microsoft Excel package.
Experience in working with the Microsoft PowerPoint package.
Skill in understanding and interpreting numerical data in order to identify trends and patterns
Understanding the contract schedules and working with commercial and financial issues.
Skill in investigation, structuring information, constructing and testing hypotheses to identify root cause and reach conclusions.
Individual understands and can perform improvement activities on a simple business process in own area of expertise.
Capability to rigorously adhere to defined processes and stated policies in carrying out assigned tasks.
Capability to identify issues and opportunities and initiate action without explicit instruction.
Capability to pay close attention to details of requests and deliverables and instructions.
Capability to assert own position and point of view in the interest of the customer and the team.
Capability to be act in a professional manner including timeliness and consistency of quality.
Capability to recognize risks and guide actions to raise and avoid risks which may impact performance.
Capability to behave and react flexibly to unexpected changes in requirements and working practices whilst maintaining performance.