Security Specialist

Roles and Responsibilities

This role is critical for the successful management & delivery of GSO's network security services, spanning across multiple vendors and technologies. Working on the front line supporting customers from one of our state of the art Operations centres. Being passionate about customer services and having hands on experience of network security is essential.

Our Security experts are responsible for the in-depth diagnosis and resolution of network security incidents. Our people maintain our customer's services, ensuring their business continuity is mainitained and ensuring our reputation as a world leading MSSP is upheld.

Roles and Responsibilities

Form an integral part of our 24*7 shift team providing security in-life technical support.
Be a Subject Matter Expert for a wide range of technologies & security products.
Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA. 
Be the technology SME for specialised products and services.
Be the operational SPOC for our design or customer contract teams.
Contribute to any Product launches or technical evaluations for our managed security services portfolio.
Provide technical escalation support to team members including first and second line SOC.
Responsible for new customer on-boarding and the AIS of new product’s.
Providing RCA’s and contributing to PIR’s as and when required.
Provide consultancy and support for Vulnerability management, IOS upgrades and policy management.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management. 

Skills

    Extensive hands-on experience working on the following technologies; Zscaler Proxy, NGFW, IPS/IDS.

    IPS policy management, signature tuning.

    Knowledge of device health monitoring tools and systems.

    Stakeholder management and ability to work under pressure.

    Effective oral and written communication skills.

    Knowledge of Cyber Security domains will be an added advantage.

Experience you would be expected to have

    Experience of working in a security operations centre. 

    Exposure to ITIL processes in context of service operations. 
    Minimum security industry recognised certifications in one or more of the following; ZCSS.
    Professional Qualification’s are desirable but not essential.