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Event Management Senior Associate
Dundahera, Sector 21, Gurugram, India
Why this job matters
Provision of service & infrastructure event management support and evolution.
What you’ll be doing
Support Event management function in Model office
Take initiative to keep own skills up to date and to maintain an awareness of developments in service assurance tools.
Provide Event management Support capabilities: -
Support tools team through tools inputs to: Support scoping and costing of options to resolve business capacity issues.
Support investigation of service and component capacity issues.
Carry out impact analysis and risk assessment on RCA for critical events. Support root cause investigations
Conduct diagnosis in support of Service Desk, Problem management team
Support problem investigations
Support development of permanent solution
Conduct housekeeping tasks
Identify performance issues
Model options for tuning
Participate in change on Service assurance tools and approve the same.
Conduct investigation and Identify issues and opportunities
Optimize event monitoring rules and correlation approach
Ensures that appropriate Model office product standards.
Lead project and coordinate with various stakeholders.
Contribute to the Event Management process and its operation and perform defined Event management tasks.
Skills
Experience in working with the following tools:
EMC SMARTS
EMC Ionix
Network
Configuration Manager (NCM)
Prognosis
SevOne
Any other Event management tools (SNOW, BMC etc.)
Net Brain
Able to evidence operational and management (including configuration) capabilities for at least 3 of the tools listed and any other tools as deployed within your area of operations.
General understanding of Network, VoIP and Security Tools and benefits.
General understanding of Virtual Servers managed in VMware vCentre environments.
Able to demonstrate experience of managing virtual machines using VMware vCentre and/or VMware vSphere client.
Understanding and use of analytical tools, techniques and behaviors
Able to analyses data through usage of analytical tools to determine patterns/trends.
Experience in working with the Microsoft Excel package.
Able to perform basic functions and operations using simple worksheets and formulas.
Experience in working with the Microsoft PowerPoint package.
Able to construct presentation slide decks summarizing key service level outcomes, trending, root cause information and mitigation detail
Skill in understanding and interpreting numerical data in order to identify trends and patterns.
Able to appropriately use a range of relevant statistical functions to summarize and analyse data.
Understanding the contract schedules and working with commercial and financial issues
Able to understand financial and commercial issues in own narrow work domain interacting in a limited way with customers and suppliers.
Skill in investigation, structuring information, constructing, and testing hypotheses to identify root cause and reach conclusions.
Able to identify root cause of problems provided all required information is available within domain.
Individual understands and can perform improvement activities on a simple business process in own area of expertise.
Individual understands and can perform improvement activities on a simple business process in own area of expertise.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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