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Data Analyst - Debt Recovery

Job Req ID:  41293
Posting Date:  26 Nov 2024
Function:  Risk, Compliance and Assurance
Unit:  Finance & Business Services
Location: 

Deansgate, Manchester, United Kingdom

Salary:  Competitive

Recruiter: Shreya Malik

 

Locations Considered - London, Bristol, Darlington, Manchester, & Birmingham

 

Our hybrid working means in this role you are required to be in the office 3 days per week with the option of working from a place of your choice 2 days per week

Why this job matters

To optimise risk in line with business goals. To deliver Collections & Recoveries strategy to meet CR & F targets through Debt Collections Agency placements and Debt Sale. 

Constantly seek opportunities to improve pre and post debt sale processes to deliver efficiencies. 

Subject matter expert and referral point for operational teams and external partners relating to recoveries. 

Ensure Customer journey is an integral part of all risk lead interactions. 

Constantly challenge & evolve the existing debt sale processes.  

Ensure external partners are protecting BT brand through compliance to BT Recoveries policy. 

What you’ll be doing

  • Responsible for building highly accurate, detailed Debt Sale files to comply with Debt Purchaser requirements.  

  • Responsible for identifying and delivering improvements to Debt Sale data files to improve accuracy and include new customer data to improve Debt Sale pricing. 

  • Analysis of data required to complete debt sale transactions with a panel of debt purchasers. 

  • Complete adhoc analysis to identify performance issues or areas of improvement impacting debt sale processes. 

  • Produce team KPI dashboard to ensure accurate story for Recoveries performance is communicated to stakeholders up to director level. 

  • Maintain effective relationships with external Debt Collections Agencies and Debt Purchasers 

Skills & Experience Required

  • Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences. 

  • Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases) 

  • Collaborative working: Work with the wider recoveries strategy team to understand drivers of Recoveries volumes and deliver solutions to improve performance. 

  • SAS/SQL: Proficiency in the use of SAS and SQL programming languages to manipulate large volumes of data to complete detailed analysis. 

Benefits

  • 10% on target bonus
  • BT Pension Scheme; minimum 5% employee contribution, 10% BT Contribution
  • 25 days annual leave (plus bank holidays), increasing with service
  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
  • World-class training and development opportunities
  • Discounted BT Broadband, TV and Mobile packages
  • Access to 100s of retail discounts including BT Shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. 

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.  

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

 

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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